Switchboard Receptionist

Manpower UK Ltd; Talbot Green; On-site; GBP 10,000 - 40,000; Part time

Job summary

A recruitment agency in the United Kingdom is looking for a candidate to provide a switchboard and information service. The role requires strong Welsh language skills at level 3 or 4, excellent communication, and the ability to remain calm in urgent situations. The position is temporary for 3 months, with a 30-hour workweek including various shifts. Compensation is based on the shift type. Apply now with a current CV.

Qualifications

• Essential ability to speak Welsh at level 3 or 4.
• Strong communication and a confident telephone manner.
• Good judgement and awareness of urgent situations.
• Empathy and a calm approach in challenging moments.
• Good organization and attention to detail.
• Ability to work well in a team and independently.
• Resilience and problem solving under pressure.

Responsibilities

• Provide an efficient switchboard and information service.
• Follow departmental policies and procedures.
• Build a good understanding of the organisation.
• Respond quickly to medical emergency calls.
• Manage alarms and major incident alerts.
• Interpret and manage complex on-call rotas.

Skills

Wales Welsh Level 3 or 4

Strong communication

Good judgement

Empathy

Good organization

Resilience under pressure

Job description

Location: Pontyclun
Contract: Temporary
Duration: 3 months
Hours: 30 hours per week. The shifts are 12 hours in duration. You will work 3 shifts across a 7 days a week consisting of days, evenings and nights, weekends and Bank Holidays.

Hourly rate:
Weekdays £12.70
Saturdays and Nights £17.91
Sundays and Bank Holidays £23.24

The Role

You will be the first point of contact, providing a responsive switchboard and information service around the clock. Your ability to stay calm, use your initiative and adapt quickly will help keep the service running smoothly. Training will be provided through shadowing before you move onto the main rota.

Key Responsibilities

• Provide an efficient switchboard and information service
• Follow departmental policies and procedures
• Build a good understanding of the organisation, its departments and key medical terminology
• Respond quickly to medical emergency calls and activate the correct procedures
• Manage alarms and major incident alerts, following reporting processes
• Interpret and manage complex on-call rotas for medical and non-medical staff
• Keep on-call sheets and notice boards up to date at all times

Requirements

• The ability to speak Welsh at level 3 or 4 is essential
• Strong communication and a confident telephone manner
• Good judgement and awareness of urgent situations
• Empathy and a calm approach in challenging moments
• Good organisation and attention to detail
• Ability to work well in a team and independently
• Resilience and problem solving under pressure

How to apply

If you meet the above criteria, we welcome your application. Apply now with a current CV for consideration.