Switchboard Receptionist

Manpower UK Limited; Llantrisant; On-site; GBP 10,000 - 40,000; Part time

Job summary

A UK-based staffing agency is looking for a candidate to serve as the first point of contact in Llantrisant, providing a switchboard and information service continuously. The role involves handling medical emergency calls, interpreting complex rotas, and maintaining communication throughout the organization. Applicants must be proficient in Welsh and possess strong communication skills to succeed in a fast-paced environment. Training will be provided prior to full engagement. This is a temporary role with varied shifts.

Qualifications

• Proficient in Welsh at level 3 or 4.
• Strong communication and telephone skills.
• Good judgement in urgent situations.

Responsibilities

• Provide an efficient switchboard and information service.
• Manage alarms and major incident alerts.
• Keep on call sheets and notice boards updated.

Skills

Welsh language proficiency (level 3 or 4)

Strong communication skills

Calm demeanor

Good organization

Team collaboration

Problem-solving under pressure

Job description

Location

Pontyclun

Contract

Temporary

Duration

3 months

Hours

You will 30 hours per week. The shifts are 12 hours in duration. You will work 3 shifts across a 7 days a week consisting of days, evenings and nights, weekends and Bank Holidays.

Hourly rate

• Weekdays £12.70
• Saturdays and Nights £17.91
• Sundays and Bank Holidays £23.24

The Role

You will be the first point of contact, providing a responsive switchboard and information service around the clock. Your ability to stay calm, use your initiative and adapt quickly will help keep the service running smoothly. Training will be provided through shadowing before you move onto the main rota.

Key Responsibilities

• Provide an efficient switchboard and information service
• Follow departmental policies and procedures
• Build a good understanding of the organisation, its departments and key medical terminology
• Respond quickly to medical emergency calls and activate the correct procedures
• Manage alarms and major incident alerts, following reporting processes
• Interpret and manage complex on call rotas for medical and non medical staff
• Keep on call sheets and notice boards up to date at all times

Requirements

• The ability to speak Welsh at level 3 or 4 is essential
• Strong communication and a confident telephone manner
• Good judgement and awareness of urgent situations
• Empathy and a calm approach in challenging moments
• Good organisation and attention to detail
• Ability to work well in a team and independently
• Resilience and problem solving under pressure

How to apply

If you meet the above criteria, we welcome your application. Apply now with a current CV for consideration.