Switchboard Operator | Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; Walsall; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A local healthcare provider in Walsall is seeking a Switchboard Operator for flexible part-time positions. Responsibilities include operating the switchboard, managing client queries, and handling emergency calls. Candidates need strong interpersonal and written communication skills, along with switchboard experience. This role offers competitive salaries and benefits, supporting professional growth.

Benefits

Salary sacrifice schemes

NHS pension retention

Opportunities for professional growth

Qualifications

• Experience operating a digital switchboard.
• Strong written communication skills.
• Ability to work flexibly including nights and weekends.

Responsibilities

• Operate and provide telecommunications service using the switchboard.
• Maintain client records and manage enquiries.
• Handle emergency calls and appropriate follow-ups.
• Monitor alarm systems and take action as necessary.

Skills

Communication skills

Interpersonal skills

Digital switchboard operation

Proficiency in written English

Job description

Switchboard Operator – Walsall Healthcare NHS Trust

We are looking for a professional with switchboard experience, proficiency in written English and strong interpersonal skills. Candidates should be adept at digital switchboard operation and possess strong communication and computer abilities.

We are currently looking for three part‑time positions to be filled – each 15 hours a week. Our switchboard operates 24/7, requiring flexibility to cover shifts, including nights and weekends, with a 24‑hour notice period. You will collaborate with a team and occasionally work solo.

Walsall Healthcare NHS Trust, a major local employer with 3,000+ staff, supports Flexible Working Arrangements and Race Equality, prioritising education, training and development, including a multi‑professional education centre.

Our work is rewarding, offering competitive salaries and benefits such as salary sacrifice and car leasing schemes, NHS pension retention or alternative schemes, and opportunities for professional growth in a supportive yet challenging environment.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Responsibilities

• Operate and provide a complete telecommunications service using the computerised switchboard consoles.
• Deal with client queries in a polite and professional manner, maintaining exceptional customer service standards and upholding the Trust’s professional image at all times.
• Manage telephone and email enquiries and maintain accurate client records against the computer database.
• Efficiently manage queries from customers in accordance with processes and guidelines.
• Assist and support other team members.
• Announce callers when transferring.
• Take accurate messages and forward them accordingly.
• Deal with emergency calls and record the results accurately.
• Monitor all alarm systems connected to the Switchboard and take appropriate action as determined by the Policies and Procedures.
• Carry out activities set out in procedures for emergencies (Cardiac Arrest, Fire, Major Incident, Bomb Threat, etc.).
• Update and maintain information.
• Operate a digital paging system.

About the Trust

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state‑of‑the‑art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Application Deadline

This advert closes on Wednesday 29 Oct 2025.