Switchboard Operator - JM BL 371677

Career Choices Dewis Gyrfa Ltd; St Asaph; On-site; GBP 40,000 - 60,000; Full time

Job summary

A consulting firm is seeking a Switchboard Operator in St Asaph, North Wales. The role involves managing calls and providing reception services, requiring excellent communication in Welsh and English. Candidates should be NVQ Level 2 qualified and proficient in IT, with strong customer service skills. Full-time contract for 12 months, £16.25 per hour.

Qualifications

• NVQ Level 2 (or equivalent qualification), or relevant proven experience.
• Level 2 Welsh speaker.
• Ability to communicate fluently in both Welsh and English.
• Strong communication skills and the ability to work effectively both independently and as part of a team.
• Competent in using IT systems, including standard Microsoft Office applications.

Responsibilities

• Deliver a quality customer service to all members of the public and internal personnel.
• Answer and manage incoming calls to a centralised switchboard.
• Provide advice or resolve queries at the first point of contact.
• Operate the fault reporting system in line with established procedures.
• Support operational teams during major incidents.
• Utilise internal systems to assist with resolving enquiries.
• Ensure compliance with policies relating to Equal Opportunities, Health & Safety.
• Provide reception cover when required.

Skills

Fluent in Welsh

Fluent in English

Strong communication skills

IT competency

Education

NVQ Level 2 or equivalent

Tools

Microsoft Office

Job description

Job Title

Switchboard Operator (Job Ref: JM BL 371677)

Location

St Asaph, North Wales

Contract and Compensation

Contract Length: 12 months

Pay: £16.25 per hour PAYE

Full Time: 37 hours per week (4 on 4 off shift pattern until Midnight, some weekend work required)

Job Overview

Our client is looking for an efficient and professional switchboard and reception service operator within a secure communications environment, ensuring all calls and enquiries are handled promptly, accurately, and with a high level of customer care. Candidates will need excellent experience of operating a switchboard and covering reception, and a good level of Welsh ideally Level 2.

Key Responsibilities

• Deliver a quality customer service to all members of the public and internal personnel.
• Answer and manage incoming calls to a centralised switchboard, using prescriptive questioning to filter and direct callers to the appropriate department or individual.
• Where possible, provide advice or resolve queries at the first point of contact.
• Operate the fault reporting system in line with established procedures and escalated issues when necessary.
• Provide support to operational teams during major incidents or exceptional circumstances.
• Receive and transmit data, including emails, and utilise internal systems to assist with resolving enquiries.
• Ensure compliance with policies relating to Equal Opportunities, Health & Safety, Data Protection, and related legislation.
• Undertake any additional duties as required, commensurate with the role and grade.
• Provide reception cover when required, including admitting authorised visitors, signing in visitors, issuing passes, receiving and signing for post and deliveries, and ensuring timely notification to recipients.

Essentials / Qualifications

• NVQ Level 2 (or equivalent qualification), or relevant proven experience.
• Level 2 Welsh speaker.
• Ability to communicate fluently in both Welsh and English.
• Strong communication skills and the ability to work effectively both independently and as part of a team.
• Competent in using IT systems, including standard Microsoft Office applications.