Switchboard Operator Harefield | Guy's and St Thomas' NHS Foundation Trust

Guys and St Thomas NHS Foundation Trust; Harefield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS trust in Harefield is seeking a motivated individual for their busy Switchboard department. The role involves managing patient and staff calls, responding to emergencies, and maintaining professionalism under pressure. Ideal candidates will possess excellent communication skills, work well in a team, and handle critical situations effectively. Join us in shaping the future of healthcare for heart and lung patients worldwide.

Qualifications

• Demonstrated ability to handle emergency calls calmly.
• Ability to work as part of a close-knit team.

Responsibilities

• Make and receive calls as required.
• Respond to emergency calls and follow procedures.
• Keep accurate call logs.

Skills

Excellent communication skills

Ability to work under pressure

Teamwork

Job description

Overview

We are looking for an enthusiastic and motivated person to work in our busy Switchboard department based at Harefield Hospital. You will be dealing with patients, relatives and clinical staff, directing their calls to the relevant departments and also alerting the hospital emergency teams and following processes for alerting Cardiac Arrests, Trauma Calls and Major Incidents. As you will be dealing with emergency calls, you should have the ability to deal with situations in a calm and professional manner. You must demonstrate the ability to work as part of a close-knit team, show a commitment to providing the highest standard of service and possess excellent communication skills.

Responsibilities

• make and receive calls as required following procedures and policies previously agreed with the Switchboard Manager.
• make and respond to emergency calls, alarms and incident procedures/gas and plant alarms and follow Telecom failure procedure.
• deal with cardiac arrests and testing of them, fire alarms, security and intrusion alarms, which require rapid critical help.
• deal with bleep and air call requests and keep accurate call log records.
• order stationery as required.
• keep a calm and professional demeanour under pressure.

About the organisation

On 1st February 2021 the Royal Brompton and Harefield Hospitals became part of Guy’s and St Thomas’ NHS Foundation Trust – a truly once-in a generation development. Together, we are taking our first steps towards our vision of creating a brand-new centre of excellence, which will be the global leader in the research into and treatment of heart and lung disease in patients from pre-birth to old age. We are developing some exciting plans and we want you to join us – so come and help to change the shape of healthcare for our heart and lung patients world-wide.

This advert closes on Sunday 2 Nov 2025