Switchboard Operator

NHS; Worksop; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in the UK is looking for a Switchboard Operator to deliver a 24-hour service across several hospitals. Candidates must have excellent customer care skills and the ability to work under pressure. The role involves working various shifts, including weekends and bank holidays. Experience in a switchboard or call centre is desirable, and training will be provided.

Benefits

Extensive range of learning opportunities

NHS Pension Scheme

Generous holiday entitlement

Comprehensive health and wellbeing support

NHS Car Lease schemes

Discounts on restaurants and shopping

Qualifications

• Previous experience of dealing with members of the public.
• Experience of working in a busy switchboard or call centre.

Responsibilities

• Provide a comprehensive switchboard service to internal and external callers.
• Work on different shifts including weekends and bank holidays.

Skills

Excellent customer care skills

Ability to work under pressure

Ability to work within a team

Computer literacy

Previous experience in a busy switchboard or call centre

Education

Good level of education including English and Maths

Evidence of recent learning

Commitment to personal development

Job description

Switchboard Operator

The closing date is 07 November 2025.

You will join the team working on a busy switchboard providing a comprehensive 24-hour service to the Trust. Shift patterns include working weekends and bank holidays. There will be opportunities for the post holder to work additional shifts when they are available.

You will need to demonstrate a high degree of commitment, the ability to work under pressure, be able to work effectively with minimum supervision and communicate easily with patients, visitors and staff.

Previous experience operating a telephone or contact centre system is desirable, preferably within the NHS or a critical service environment. Computer literacy and customer care skills are essential. Full training will be provided as appropriate.

The successful candidates will be based at the Bassetlaw site to cover the above vacancies. However you could be asked to work at any location within the Trust. Demands on the service may require changes in hours of work or base.

Main duties of the job

The post holder will be responsible, working in conjunction with the other Switchboard Operators, or alone (dependent on the shift), for the provision of a comprehensive switchboard service to internal and external callers at Doncaster Royal Infirmary, Bassetlaw Hospital, Montagu Hospital and Retford Hospital.

Shift times for these vacancies cover a 24 hour period 7 days a week consisting days, lates and night shifts.

About us

DBTH is one of Yorkshire's leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please follow the link UK Visas and Immigration - GOV.UK. Please note that from 9 April 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person Specification

Qualifications & Training

• Good level of education including English and Maths or equivalent qualification or experience
• Evidence of recent learning
• Commitment to personal development

Knowledge & Experience

• Previous experience of dealing with members of the public
• Excellent customer care skills
• Worked in Hospital/Health Service setting
• Experience of working in a busy switchboard or call centre

Personal Attributes & Skills

• Ability to work within a team
• Ability to work under pressure
• Capable of dealing with emotional and stressful situations in a tactful and diplomatic manner
• Ability to work with service users, both staff and the public
• Maintain confidentiality at all times
• Able to work on own initiative within guidelines and policies
• Able to work in a logical and practical manner
• Able to work different shifts including weekends and Bank Holidays
• Demonstrate clear commitment to the team approach; exchanging ideas and supporting colleagues in their ongoing development
• Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all
• Flexible to work extra shifts at either site
• Worked to shift patterns previously

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT