Switchboard Operator

Adecco; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency in the UK seeks a dedicated Level 2 Welsh Speaking Switchboard Operator for the North Wales Police in St Asaph. Ideal candidates will possess strong communication skills, a passion for customer service, and fluency in Welsh. This full-time role offers a competitive hourly rate of £16.25 and involves answering calls and supporting the Control Room operations. Essential qualifications include IT proficiency and compliance awareness.

Benefits

Competitive hourly rate

Supportive team environment

Dynamic shift pattern

Qualifications

• Fluency in both Welsh (Level 2) and English is essential.
• Strong communication skills and ability to work collaboratively or independently.
• Proficiency in information technology, particularly Microsoft packages.

Responsibilities

• Provide top-notch customer service to all callers.
• Answer calls at a centralised switchboard using effective questioning.
• Resolve queries at the first point of contact whenever possible.
• Support Control Room Operations in major incident situations.
• Uphold policies on Equal Opportunities and Data Protection.

Skills

Fluency in Welsh (Level 2)

Strong communication skills

IT proficiency

Tools

Microsoft Office

Job description

Overview

Job Advertisement: Switchboard Operator (Level 2 Welsh Speaking)

Are you ready to make a difference in the community? Our client is seeking enthusiastic and dedicated Level 2 Welsh Speaking Switchboard Operators to join the North Wales Police team in St Asaph. If you have excellent communication skills and a passion for providing exceptional customer service, we want to hear from you!

• Position: Switchboard Operator
• Contract Type: Temporary (12 months)
• Hourly Rate: £16.25 (including shift allowance)
• Working Pattern: Full Time (4 on, 4 off) latest finish midnight
• Location: Force Control Room, St Asaph
• End Date: November 2026

Why Join Us?

• Be part of a vital public service team that contributes to community safety.
• Enjoy a competitive hourly rate of £16.25.
• Work in a fully office-based environment with a supportive team.
• Experience a dynamic shift pattern that allows you to balance work and life.

Responsibilities

• Provide top-notch customer service to all callers.
• Answer calls at a centralised switchboard, using prescriptive questioning to filter and direct them efficiently.
• Resolve queries at the first point of contact whenever possible.
• Operate the switchboard fault reporting system and notify supervisors of any necessary actions.
• Support Control Room Operations in major incident situations as needed.
• Communicate and transmit messages effectively, utilising Force Systems to resolve queries.
• Uphold policies on Equal Opportunities, Health & Safety, and Data Protection.

Qualifications

• Fluency in both Welsh (Level 2) and English.
• Strong communication skills and the ability to collaborate effectively with a team or work independently.
• Proficiency in information technology, including knowledge of Microsoft packages.
• A commitment to compliance with relevant legislation and best practises.

Important Information

• Applicants must have lived in the UK for a minimum of 5 continuous years.
• All job offers are subject to Police Vetting checks.

Ready to Apply?

If you possess the skills and enthusiasm for this role, we encourage you to apply today. If your CV is shortlisted, one of our Adecco Consultants will be in touch to guide you through the next steps.

Join us in making a positive impact on our community! Your next great opportunity awaits!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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