Switchboard Operator

Halo Accident Repair Centre Ltd; Bognor Regis; On-site; GBP 30,000; Full time

Job summary

A leading accident repair group in Bognor Regis is seeking a Switchboard Operator to support the Customer Experience team by triaging calls to multiple sites across the UK. The ideal candidate will be self-motivated, organized, and a strong communicator. The role offers a £29,848 salary, benefits including health insurance, and a commitment to employee development.

Benefits

Employee assistance programme

Health and wellbeing apps

Cycle scheme

Gym discounts

Life Insurance

Pension contributions

25 days holiday plus public holidays

Qualifications

• Self-motivated, enthusiastic, and extremely organised with a keen eye for detail.
• Keen to support others and be a cooperative team player.
• Be a key communicator.

Responsibilities

• To triage up to 120 calls per day from customers and clients.
• Support the claims team by triaging the centralized inbox.
• Gathering/filing and storing information as required.

Skills

Organized

Self-motivated

Team player

Strong communication

Job description

Job Advert

Switchboard Operator

Hours

Monday – Friday 8-5, 45 hours per week.

Salary

£29,848 per annum.

Location

Halo ARC - Bognor Regis HQ.

About Halo

Halo is the industry leading UK-based accident repair group, with 36 established accident repair centres across the UK and we are still growing. Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and employee packages! We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want you to be a part of it!

Role Overview

To support our Customer experience team, we are looking for someone to triage calls to our 36 sites across the UK.

Responsibilities

• To triage up to 120 calls per day from customers and clients to our 36 sites across the UK, ensuring we achieve a +90% answer rate.
• Support the claims team by triaging the centralized inbox.
• Support the claims team with adding instructions on BMS.
• Gathering/filing and storing information as required and within GDPR guidelines.

Skills and Knowledge

• Self-motivated, enthusiastic, and extremely organised with a keen eye for detail.
• Keen to support others and be a cooperative team player.
• Be a key communicator.
• Able to complete work from start to finish within the time frame given to a high standard.

Benefits

• Accredited Living Wage Employer
• Employee assistance programme for you and your family
• Health and wellbeing apps
• Cycle scheme
• Gym discounts
• Retail and restaurant discount and cashback
• Life Insurance
• Health Insurance
• virtualGP
• Enhanced family friendly pay such as maternity and paternity
• Free fruit and pizza
• Refer a friend bonus incentive
• Employee recognition rewards
• Team Event Budget (do something fun together!)
• Discounted LV insurance
• Get appreciated for your time with paid breaks
• 25 days holiday plus public holidays
• We invest in YOU with opportunities for career progression
• Pension contributions
• Work within a modern and clean working environment
• And we are always open to hearing what our people want!

Equality and diversity

We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences and can be themselves.

Contact

To discuss this position or any of our positions in more detail feel free to contact our recruitment team via [e-mail] or call 01243 546185, we aim to respond to all enquiries within 24 hours.