Switchboard Operator

NHS; Ashton-under-Lyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Ashton-under-Lyne is seeking a motivated Band 2 Switchboard Operator. The role involves being the first point of contact for all internal and external calls with a focus on professional communication. Flexibility is essential as the Switchboard Department operates 24/7. Training will be provided, and candidates should have good communication skills, experience in customer service, and be adaptable to new software. Competitive benefits include annual leave, NHS Pension Scheme, and wellness support.

Benefits

Flexible working

27-33 days annual leave plus bank holidays

NHS Pension Scheme

Free eye tests and health checks

Gym discount

Support with stress and bereavement

Qualifications

• Experience of data inputting on Excel and SharePoint.
• Basic knowledge of medical terminology.
• Experience in a Switchboard, Call Centre, or Customer service role.

Responsibilities

• Provide professional and knowledgeable responses to enquiries.
• Connect calls to the relevant location in a timely manner.
• Activate emergency procedures calmly and effectively.

Skills

Excellent communication and interpersonal skills

Ability to use Microsoft Office packages and spreadsheets

Good telephone skills

Tools

Excel

SharePoint

Job description

Switchboard Operator

The closing date is 11 December 2025.

An exciting opportunity has arisen for a motivated and adaptable Band 2 Switchboard Operator to join the Facilities Team at the Tameside Hospital site in Ashton-under-Lyne.

Please note the Switchboard Department offers a 24/7 service, therefore flexibility will be required for this role.

* SWITCHBOARD TRAINING WILL BE GIVEN*

Main duties of the job

Switchboard Operators are the first point of contact to the Trust for all internal and external calls.

They are responsible for reflecting a professional and knowledgeable response to all enquiries and ensuring all calls are connected to the relevant location in a timely manner.

Whilst handling a range of matters, the post holder will offer exceptional attention to and activate emergency procedures in a calm and effective manner.

The post holder will be responsible for providing data input to service leads on Excel, SharePoint and various applications.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

Values

• Compassion
• Accountability
• Respect

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focus on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting the minimum salary threshold of £25,000 per annum and the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

Person Specification

Experience

• Excellent communication and interpersonal skills
• Ability to use Microsoft Office packages, spreadsheets, email, internet systems and the ability to adapt to any new software required
• Experience of data inputting e.g. on Excel, SharePoint
• Basic knowledge of medical terminology
• Experience of a Switchboard / Call Centre / Customer services role

SKILLS & KNOWLEDGE

• Work in a team but use their own initiative
• Ability to work unsupervised
• Good telephone skills
• Ability to work unsupervised

Knowledge & Skills

• Knowledge of work procedures and practices for the provision of a telephone service.
• Communicates routine information in a calm and friendly manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust