Switchboard operative

Sodexo Ltd; Hereford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading service provider is seeking a Switchboard Operative at Hereford County Hospital. You will manage telephony services and provide support to staff. The ideal candidate will have excellent communication skills and be able to operate under pressure. This role offers competitive pay and flexible working hours.

Benefits

Mental health and wellbeing resources

Employee Assistance Programme

Free health & wellbeing app

Discounts on high street brands

Retirement savings plan

Full training and protective uniform provided

Opportunities for learning and development

Cycle to Work scheme

Flexible working

Qualifications

• Previous admin and Telephony experience is a plus.
• Dedication to service is crucial.

Responsibilities

• Provide a complete telephony service and operate the Switchboard systems.
• Comply with operational policies and procedures.
• Support other staff in their duties.
• Telephone and face-to-face liaison with internal staff.

Skills

Confidence using Microsoft Office

Team spirit

Excellent communication skills

Ability to stay calm under pressure

Job description

Job Description

Healthy outcomes start with positive patient experiences.

• 16 Hours per week / Flexibility Required with working hours & days / 06:00-14:00, 14:00-22:00, 22:00-06:00
• £Competitive
• Location is Hereford County Hospital, Stonebow Road, Hereford

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: HR1 2BN

Please take the time to read the attached job description

Job Introduction

Healthy outcomes begin with great patient experiences.

As a Switchboard Operativeat Sodexo, based in Hereford County Hospital,you will reporting to the Switchboard Supervisors and will be working as part of the Switchboard team on our Hereford Contract. In this role you will act as the first point of contact providing a telephony service for our internal and external Clients and customers. You’ll be highly organised, an excellent communicator, and thrive in a dynamic healthcare environment. Our hospitals rely on skilled professionals like you to keep things running smoothly behind the scenes. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your way.

What you’ll do:

• You will provide a complete telephony service as well as effective operation of the Switchboard and its associated systems.
• Comply with operational policies and procedures.
• Support other Sodexo staff in their duties.
• Provide operational cover for other clerical staff.
• Telephone and face to face liaison with internal staff and contractors.
• Operate and update the paging and bleep systems.
• Initiate internal procedures on activation of emergency call or alarm.

What you bring:

• Confidence using Microsoft Office and other basic IT systems
• A strong team spirit and excellent communication skills
• The ability to stay calm, focused, and organised under pressure
• Previous admin and Telephony experience is a plus — but a positive attitude and dedication to service are what really count

What we offer:

Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.

We may close this advert early if we receive a high number of applications — so don’t wait!

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click hereto read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.