Swiss German speaking Customer Service Advisor

Euro London Appointments; England; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is looking for a fluent Swiss German-speaking Customer Service Advisor. This permanent, full-time role offers remote work with just one day required in the office per month. The ideal candidate will be passionate about customer service and possess strong communication skills. Responsibilities include handling customer inquiries and maintaining records. Various perks, including bonuses and enhanced parental pay, are offered.

Benefits

Bonus

Life insurance

Company discount

Eye tests

Buy/sell 5 days of holiday a year

Enhanced maternity/paternity pay

Qualifications

• Fluent in both written and spoken Swiss German.
• Prior experience in a customer service role is advantageous.
• Ability to work independently in a remote setting.

Responsibilities

• Handle customer enquiries from Swiss German-speaking clients via phone, email, and live chat.
• Provide solutions to customer issues, ensuring satisfaction and timely resolution.
• Maintain customer records and accurately log interactions.
• Work collaboratively with team members and management to improve customer experiences.

Skills

Fluent in Swiss German

Strong communication skills

Problem-solving skills

Job description

Swiss German speaking Customer Service Advisor

Jobtitle:SwissGermanspeakingCustomerServiceAdvisor

Location:Remote,with1daypermonthintheoffice

Contract:Permanent,full-time

AreyouafluentGermanspeakerwithapassionforprovidingexcellentcustomerservice?WeareseekingaSwissGerman-SpeakingCustomerServiceAdvisortojoinourclient’steam. Thisroleisprimarilyremote,offeringflexibilitywithjustonedaypermonthrequiredinourclient’soffice.

Responsibilities:

• HandlecustomerenquiriesfromSwissGerman-speakingclientsviaphone,email,andlivechat.
• Providesolutionstocustomerissues,ensuringsatisfactionandtimelyresolution.
• Maintaincustomerrecordsandaccuratelyloginteractions.
• Workcollaborativelywithteammembersandmanagementtoimprovecustomerexperiences.

WhatWe’reLookingFor:

• FluentinbothwrittenandspokenSwissGerman.
• Strongcommunicationandproblem-solvingskills.
• Priorexperienceinacustomerserviceroleisadvantageous.
• Abilitytoworkindependentlyinaremotesetting.

ShiftPattern:

(37. 5hoursaweek)

• Bonus
• Lifeinsurance
• Abilitytoworkremote
• Companydiscount
• Eyetests
• Buy/sell5daysofholidayayear
• Enhancedmaternity/paternitypay

Andmanymore!

Ifyou'reacustomer-focusedindividualwithfluentSwissGermanlanguageskills,we'dlovetohearfromyou!

Ifinterested,pleaseapplyorsendyourCVdirectlytot. chau@eurolondon. com.