Swap Out Controller

Pertemps; Wales; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent recruitment agency in the UK is seeking a Swap-Out Controller / Installer to assist with the transition of telecare units to digital systems. This temporary role involves driving to various locations, installing new units, and providing excellent customer service. Full training is provided, making it suitable for those with a full UK driving licence and good people skills. Flexible hours from 08:00 to 16:00 ensure a supportive work environment.

Benefits

Full training provided

Council van, phone & tablet provided

Supportive team environment

Qualifications

• Must have a full UK driving licence as you'll be driving a council van.
• Basic IT skills needed; training provided for using a tablet.
• Strong communication skills are essential to assist nervous customers.

Responsibilities

• Drive to multiple properties per day to replace old telecare units.
• Install and test new digital units, guiding customers on usage.
• Complete simple paperwork digitally on a tablet.

Skills

Full UK driving licence

Basic IT confidence

Great communication & people skills

Flexible, reliable team player

Job description

Job Advert: Swap-Out Controller / Installer – Digital Telecare Upgrade (RCT)

Location: Vision Products, Pontyclun
Employment Type: Temporary – urgent project cover
Number of Positions: 3
Start Date: 1 December 2025
End Date: 1 February 2026 (very likely extension)
Hours: 37 hours per week (Monday–Friday, 08:00–16:00)
Salary: PAYE: £12.84 per hour | Umbrella: £16.80 per hour

The Role – Help RCT Go Digital & Keep Vulnerable People Safe

We’re upgrading thousands of analogue lifeline/telecare units to brand-new digital systems before the big switch‑off.

Day‑to‑Day

• Drive to 6–10 properties per day across RCT
• Swap old analogue units for new digital ones
• Test the line, program the unit, show the customer (or family) how it works
• Complete simple digital paperwork on a tablet
• Deliver brilliant, patient customer service every time

We Need

• Full UK driving licence (essential – you’ll be driving a council van)
• Basic IT confidence (you’ll use a tablet – full training given)
• Great communication & people skills – many customers are nervous about change
• Happy to work in people’s homes and follow clear processes
• Flexible, reliable team player

You Get

• Full training – no previous telecare experience needed
• Council van, phone & tablet provided
• Enhanced DBS paid for (or must be on the update service)
• Supportive team & proper 08:00–16:00 hours (no evenings/weekends)

Essential Requirements

• Eligibility to work in the UK
• CV, Photo ID, Criminal Convictions Declaration & Confidentiality Agreement
• Enhanced DBS (or willing to apply – we process fast)

How to Apply

Ready to help keep RCT’s most vulnerable residents connected?
Send your CV today – we’re interviewing immediately and can get you started in December!
Call 01443 230222 | Email [e-mail]
Web: https://www.nrwpeople.co.uk

Don’t miss out – these 3 roles will fill fast!

NRW People – Connecting Talent With Opportunity