Sustainability and Cleanliness Coordinator (Cradley Heath)

Gbs Uk; Ross; On-site; GBP 25,000 - 30,000; Full time

Job summary

A higher education provider in the United Kingdom is hiring a Cleaning Supervisor to lead daily cleaning operations across campuses. This role requires managing a team of cleaners, ensuring adherence to quality standards, and handling cleaning-related issues. Applicants should have supervisory experience in cleaning services, strong communication and problem-solving skills, and familiarity with Health & Safety practices. The position offers various benefits, including a workplace pension scheme and performance bonuses.

Benefits

Extra leave per year

Workplace pension scheme

Tuition reimbursement

Flexible Benefits

Employee referral scheme

Discretionary performance bonus

Qualifications

• Proven supervisory experience in cleaning or facilities services.
• Understanding of Health & Safety, COSHH, manual handling.
• Knowledge of cleaning methods and quality standards.
• Experience in planning rotas and maintaining compliance records.

Responsibilities

• Lead and supervise Cleaners to ensure adherence to standards.
• Plan daily staffing and deployments.
• Monitor completion of cleaning schedules.
• Manage stock levels for cleaning consumables.

Skills

Supervisory experience

Communication skills

Problem-solving skills

Organisational skills

Tools

MS Office

Timetabler

Jira

Job description

The Role: The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands‑on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning‑related issues, coordinates response to incidents, and ensures planned and periodic tasks are completed to great quality.

Responsibilities

• Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures.
• Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required.
• Ensure completion of routine, periodic, and deep‑clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high‑level dusting) to agreed specifications.
• Uphold colour‑coding systems, infection‑prevention protocols, and quality assurance processes aligned with industry best practice.
• Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs.
• Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control.
• Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements.
• Complete and record checks on cleaning machinery and equipment for health & safety; elevate defects to Facilities Manager for repair and remove unsafe items from service.
• Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals.
• Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager.

Qualifications

• Proven supervisory experience in cleaning or facilities services within busy environments.
• Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment.
• Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards.
• Strong communication, organisation, and problem‑solving skills; able to prioritise and adapt to changing needs.
• Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records.
• Proficiency with emails, MS Office, and basic IT systems.
• Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes.
• Flexible, proactive, can‑do approach; able to work under own initiative while meeting service standards.

About Us

GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare and more.

Benefits

• 1‑day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• 500 award employee referral scheme
• Discretionary annual performance bonus