Survey Administrator / Resident Liaison Officer

Ridge & Partners LLP; Salford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A property consultancy firm in Salford is seeking a Survey Administrator to provide administrative support to the team. This varied role involves creating templates, coordinating appointments, and delivering customer service. Ideal for someone with office experience looking for career progression. Full training will be provided.

Qualifications

• Intermediate to advanced proficiency in Microsoft Word and Excel.
• Previous experience in an office support or administrative role.
• Strong communication skills and a proactive approach.

Responsibilities

• Create and maintain templates for reports and letters.
• Coordinate appointments with residents and surveyors.
• Deliver excellent customer service to clients and residents.

Skills

Microsoft Word

Microsoft Excel

Communication skills

Organizational skills

Attention to detail

Job description

What’s the Opportunity

We are currently seeking a Survey Administrator to support our Property Consultancy team which offers expert guidance across asset management and compliance activities within the housing sector.

You will play a key role in supporting our clients, their tenants, and our surveyors. You will be responsible for delivering efficient clerical and administrative support, ensuring smooth coordination across projects.

This role is ideal for someone with office experience who is looking to take the next step in their career or seeking a fresh challenge with clear progression opportunities.

What you need to do to be successful in this role

This is a varied role that includes:

• Creating and maintaining templates (e.g., reports and letters)
• Coordinating appointments with residents and surveyors via phone, email, text, and social media
• Updating reports and data using MS Word and Excel
• Delivering excellent customer service to clients and residents
• Keeping stakeholders informed of progress and outcomes
• Raising purchase orders and managing goods receipting
• Supporting secretarial and administrative colleagues with ad hoc tasks
• Assisting in survey management and coordination with fieldwork managers
• Handling confidential data with discretion
• Reporting to and supporting the team leader

Skills and experience required

• Intermediate to advanced proficiency in Microsoft Word and Excel
• Previous experience in an office support or administrative role
• Strong communication skills and a proactive approach to teamwork
• Confidence to ask questions and seek clarity when needed
• Ability to gather and manage information from multiple sources
• Excellent organisational skills and attention to detail
• Knowledge of construction technology related to residential accommodation is advantageous but not essential.

Full training will be provided to support your development in areas where experience may be limited.