Surgical Oncology Patient Navigator, Physician Practice

Care New England; Warwick; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in the UK seeks a Patient Care Navigator to guide patients through their surgical journey from pre-operative planning to recovery. This role is essential in enhancing care coordination and patient engagement. The ideal candidate should have strong communication and interpersonal skills, with a minimum of 3 to 5 years of relevant experience. An associate's degree is preferred but a high school diploma is required. Join us to make a positive impact on patient care.

Qualifications

• 3 to 5 years of experience in a relevant field.

Responsibilities

• Coordinate patients' surgical journey from planning through recovery.
• Facilitate communication among patients, families, and healthcare teams.
• Ensure necessary pre-operative workups are completed.

Skills

Excellent communication skills

Interpersonal skills

Care coordination

Education

High school diploma

Associate's degree preferred

Job description

Job Summary:

Acts as a central point of contact in the surgical practice, guiding patients through their entire surgical journey from pre-operative planning through recovery. This role is crucial for improving care coordination, educating patients, and removing barriers to treatment. PCN’s are individuals with excellent communication and interpersonal skills who establish trusting professional relationships with patients. The PCN, under the general direction of the office manager, provides patient and practice support to enhance patient engagement in meeting care plan goals. The PCN works with the practice to close care gaps and works closely with the surgical teams to identify and remove barriers to care.

Duties and Responsibilities:

• Collaborates with the interdisciplinary team in guiding the patient and family regarding diagnostic and treatment options. Assumes the role of care coordinator and patient advocate throughout the process.
• Coordinates tests, treatments, referrals, and appointments as necessary.
• Screen new patient referrals and ensure appropriate testing has been completed prior to visit, help coordinate imaging retrieval and ensure they are uploaded for visit.
• Coordinate tumor/nodule board including documentation and patient follow up.
• Ensure patients complete pre-operative work up and clearance and that post op orders are in place.
• Coordinate with OR and office schedulers to optimize patient throughput and new patient scheduling.
• Post operative contact with patients.
• Facilitating communication between patients, their families, referring physicians, surgeons, and other members of the multidisciplinary care team.
• The navigator ensures all necessary pre-operative workups are completed and helps coordinate care between various specialists and departments. They also work closely with the scheduling team to ensure all surgical procedures, pre-operative testing, anesthesia consultations, and post-operative appointments are scheduled correctly.

Requirements:

• High school diploma required; Associate's degree preferred.
• Minimum of 3 to 5 years experience.

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement:

External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement:

Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement:

Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.