Supporter Services Specialist (FTC)

Liverpool FC; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading football club is seeking a customer-focused individual to join their Supporter Services team on a fixed-term contract. Responsibilities include handling supporter contacts efficiently, providing clear information about club products, and maintaining high-quality interactions. The ideal candidate will possess excellent communication skills and a passion for delivering exceptional fan experiences. This full-time role offers a competitive salary and various benefits.

Benefits

Competitive salary

25 days holiday plus bank holidays

Contributory pension scheme

Access to benefits kit bag with discounts

Qualifications

• Ability to work with people of all ages and backgrounds.
• Motivation to deliver exceptional fan experiences.
• Flexibility and adaptability in a busy environment.

Responsibilities

• Handle contacts from Liverpool FC supporters efficiently.
• Provide clear information on club products and services.
• Maintain integrity of supporter information.

Skills

Customer focus

Verbal and written communication skills

Conflict management

Team player

Digital literacy

Microsoft Office skills

Job description

Overview

We are looking for an individual with excellent customer focus to join our Supporter Services team on a fixed term contract.

What will you be doing?

• Efficiently handle contacts to and from Liverpool FC supporters relating to a variety of club products and services.
• Provide all information that the supporter needs in a clear and accurate gateway and promote additional relevant services as appropriate.
• Process any administration tasks as and when needed.
• Represent the LFC Brand by delivering consistently high‑quality interactions and maintaining the integrity of supporter information.
• Adhere to Club policies and procedures with particular attention to security, data management, payment information and cash handling guidelines.
• Work proactively as a part of the wider team.
• Accurately record reasons for supporter contact to help with future planning and forecasting and to aid with root‑cause analysis and problem solving.

Who are we looking for?

• Customer and people focused with a natural ability to work with people of all ages and backgrounds.
• A passion to help supporters and an enthusiasm to deliver exceptional fan experiences, building rapport quickly and managing conflict where appropriate.
• Excellent verbal and written communication skills and a motivation to work with people.
• A flexible and adaptable team player who can handle change in a busy environment.
• Self‑motivated and driven to do the 'right thing'.
• Digitally literate with good Microsoft Office skills and confident in learning new systems.

Why should you apply?

• This is a full‑time fixed‑term contract (3 months) role working 35 hours per week.
• Your main base will be at Anfield Stadium.
• We offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.
• You will have access to our benefits kit bag with high‑street discounts and a selection of benefit schemes you can join.
• Opportunities to get involved with volunteering through the LFC Foundation.

Equality & Inclusion

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to make a positive difference in the communities that we operate within. We are proud of our achievements in this area: maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association's Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Safeguarding & Welfare

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all colleagues and volunteers to share this commitment.

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