Supporter Retention Fundraiser

The National Deaf Children's Society; Remote; GBP 28,000 - 34,000; Full time

Job summary

A leading charity for deaf children seeks a Supporter Retention Fundraiser to manage direct response fundraising campaigns. You will plan and implement campaigns across various channels, foster supporter loyalty, and analyze campaign results for continuous improvement. This role involves collaboration within the Supporter Retention team and requires strong digital skills, legal knowledge regarding compliance, and a commitment to enhancing the supporter experience. Flexible home-based work with competitive benefits is offered.

Benefits

25 days holiday plus 3 additional at Christmas

5.5% employer pension contribution

Healthcare (Cashplan)

Annual performance-based salary increase

Employee Assistance & Wellbeing Programs

Qualifications

• Experience managing direct mail, telephone, and/or email campaigns from brief to delivery.
• Commitment to customer loyalty and supporter experience.
• Knowledge of key legal and compliance issues related to the role, e.g., GDPR.
• Ability to understand and dig into campaign results to find directions for improvement and innovation.
• Strong digital skills and a sound understanding of agile values and principles.
• Criminal record check / DBS disclosure if offered the position.

Responsibilities

• Plan and implement fundraising campaigns using direct mail, email, and telephone.
• Manage campaigns actively, identifying directions for future improvement.
• Ensure consistency and quality across the customer experience.
• Understand why people support the organization and identify testing opportunities.
• Enhance skills and impact using colleagues and sector opportunities.

Job description

The Role

We are looking for a Supporter Retention Fundraiser to manage direct response fundraising campaigns that inspire supporter loyalty and maximise lifetime value.

What you’ll do

• Plan and implement fundraising campaigns using direct mail, email, and telephone, building relationships with our supporters.
• Pay close attention to results, managing campaigns actively and identifying directions for future improvement.
• Work as part of our Supporter Retention team and the wider fundraising and marketing communications functions to ensure consistency and quality across the customer experience.
• Grow an understanding of why people support the National Deaf Children’s Society and use that to identify testing and learning opportunities.
• Make use of your colleagues and opportunities in the sector to enhance your skills and impact.

What you’ll need

• Experience managing direct mail, telephone, and/or email campaigns from brief to delivery.
• Commitment to customer loyalty and supporter experience.
• Knowledge of key legal and compliance issues related to the role, e.g., GDPR.
• Ability to understand and dig into campaign results in order to find directions for improvement and innovation.
• Strong digital skills and a sound understanding of agile values and principles.
• Criminal record check / DBS disclosure if offered the position.

What you’ll get

Home‑based working with flexible hours.

• 25 days holiday plus an additional 3 days at Christmas bank holidays.
• Pension – 5.5% employer contribution.
• Healthcare (Cashplan).
• Annual performance‑based salary increase.
• Employee Assistance & Wellbeing Programmes.

What we do

The National Deaf Children’s Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign vacatures for de a.

Disability Confidence

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. Please contact us with any accessibility or reasonable adjustment enquiries.

The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.