Supporter Relations Executive - Birmingham

St Basils; Birmingham; On-site; GBP 25,000; Full time

Job summary

A charity organization in Birmingham is seeking a Supporter Relations Executive to manage fundraising activities, maintain donor records, and ensure GDPR compliance. The ideal candidate will possess strong administrative skills, good levels of English and Maths, and experience in using CRM systems. This role is crucial in helping young people avoid homelessness and build a sustainable future.

Qualifications

• Good office experience in administration and data processing.
• A good standard of business English and Maths.

Responsibilities

• Ensure all fundraising activities and data retention is GDPR compliant.
• Process donations timely and handle queries.
• Send personalized acknowledgements to supporters.
• Utilize CRM Gift Aid function for claims.
• Maintain CRM records ensuring consistency.
• Assist with donation reconciliation and audits.
• Provide general assistance with database management.
• Attend fundraising events as needed.

Skills

Good office experience in administration and data processing

A good standard of business English and Maths

Education

Maths & English GCSE Grade C or Above

Tools

Microsoft Office

Beacon CRM

Job description

Closing Date: Tuesday 11th November 2025

Job Title: Supporter Relations Executive

Reports to: Supporter Relations Lead

Salary: Scale 4, Point 23, £24,570 per annum, pro rata

Hours of work: Full Time (37.5 hours per week) Flexibility required to meet needs of the service.

At St Basils, we are dedicated to safeguarding and promoting the welfare of children and young people. We expect our staff to create an environment and culture that promotes equality, diversity, and inclusion and advocate for anti-discriminatory practices and behaviours.

Purpose of the Role:

St Basils works with young people aged 16-25 who are homeless or at risk of homelessness, to enable them to find and keep a home, grow in confidence, develop their skills, increase opportunities, and prevent homelessness. We provide a range of homeless prevention services such as housing advice, family mediation, access to learning, skills and employment and provide supported accommodation with over 650 bed spaces across the West Midlands.

The aim of St Basils is to help young people who need us to successfully break the ‘cycle of homelessness’ so that they can go on to experience a bright, fulfilling future and never return to a state where they are at risk of homelessness again.

Key Responsibilities:

• To work with the Supporter Relations Lead to make sure all fundraising activities and data retention is GDPR compliant.
• Process donations in a timely manner, liaising with the Supporter Relations Lead and finance department when any queries arise.
• Work with the Supporter Relations Lead and wider fundraising department to ensure personalized acknowledgements are sent in a timely manner which also foster a sense of continuity for the supporter.
• Utilize the CRM Gift Aid function to submit regular Gift Aid claims.
• Maintain CRM records on an ad‑hoc basis to ensure information is up to date and records are uniform and consistent.
• Assist the Supporter Relations Lead with regular donation reconciliation to ensure accurate records and financial compliance.
• Assist the Supporter Relations Lead with Gift Aid audits to ensure claim and declaration compliance.
• Provide general assistance when needed in relation to stewardship and database management.
• Assist the Supporter Relations Lead with simple reporting.
• Attend some fundraising events on behalf of the department where appropriate.
• Any other duties consistent with the above, and any other relevant duties required as the job develops including working out of office hours when required.
• Objectively review the success and achievements against agreed targets, identifying strengths, weaknesses and areas for development.

Essential Qualifications:

• Maths & English GCSE Grade C or Above.

Desirable Qualifications:

• Other equivalent qualifications

Role Experience

Essential Role Experience

• Good office experience in administration and data processing.
• A good standard of business English and Maths.

Desirable Role Experience

• Experience in the charity sector, either voluntary or paid.
• Experience with written and verbal communication with customers or stakeholders at different levels.
• Experience using CRM systems, particularly Beacon CRM.

Knowledge

Essential Knowledge

• Sound experience and knowledge of IT systems including Microsoft Office, Word, Excel and PowerPoint.
• Understanding of UK GDPR.

Desirable Knowledge

• Understanding of youth homelessness or related social issues.