Supporter Experience Supervisor | Lead & Elevate Care

Dogs Trust Company Limited; Greater London; On-site; GBP 32,000; Full time

Job summary

A leading animal welfare charity in London is seeking a Supporter Stewardship Supervisor to enhance customer experience and manage the Supporter Stewardship team. Key responsibilities include supervising daily operations, training junior staff, and engaging with supporters. The ideal candidate should have excellent communication skills and experience in customer service. This full-time role offers a salary of £32,000 per year plus benefits.

Qualifications

• Confident communicator capable of handling complex customer queries.
• Experience in supervising a team and distributing workload.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Supervise daily operations of the Supporter Stewardship team.
• Engage in meaningful conversations with supporters.
• Liaise with other teams to resolve supporter queries.
• Train and upskill junior team members.

Skills

Excellent customer service skills

Confident communicator

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Experience with databases

Job description

A leading animal welfare charity in London is seeking a Supporter Stewardship Supervisor to enhance customer experience and manage the Supporter Stewardship team. Key responsibilities include supervising daily operations, training junior staff, and engaging with supporters. The ideal candidate should have excellent communication skills and experience in customer service. This full-time role offers a salary of £32,000 per year plus benefits.