Supporter Experience Manager - World Vision UK

Charisma Charity Recruitment; Milton Keynes; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A global humanitarian charity is seeking a Supporter Experience Manager to enhance the donor experience in their Child Sponsorship programme. The role involves strategic leadership in managing supporter interactions and driving retention through data-driven insights. Ideal candidates will have campaign management experience and demonstrate strong coaching abilities. This position is hybrid, based in Milton Keynes, offering a full-time schedule with part-time options considered.

Qualifications

• Proven track record in managing supporter CRM systems.
• Experience in leading teams and mentoring staff.
• Ability to drive fundraising initiatives effectively.

Responsibilities

• Lead and deliver product experience across Child Sponsorship programme.
• Manage the testing programme for donor experience improvements.
• Collaborate with the World Vision Partnership on innovations in fundraising.

Skills

Experience delivering complex, multi-channel direct response campaigns

Strong use of data and customer insight to drive innovation

Strong knowledge of segmentation and targeting

Experience of successful people management

Job description

We are delighted to be working in partnership with World Vision UK. As a global Christian humanitarian charity, World Vision is dedicated to tackling the root causes of poverty and injustice, empowering children, families, and communities to thrive. Through advocacy, emergency relief, and long-term development, they bring hope and transformation where it’s needed most. At the heart of their mission is a deep commitment to demonstrating God’s unconditional love.

We are seeking a strategic and innovative Supporter Experience Manager to lead and deliver an engaging product experience across World Vision's regular giving portfolio, with a particular focus on their flagship Child Sponsorship programme. This is an exciting opportunity to drive supporter satisfaction, loyalty and retention by enabling donors to see the tangible difference they're making in the lives of the world's most vulnerable children.

In this influential role, you'll develop, test and optimise the end-to-end donor experience, ensuring communications and touchpoints are tailored to audience behaviours through smart segmentation and a test‑and‑learn approach. You'll lead experience improvements for the critical first year of Child Sponsors' journey, manage a rigorous testing programme, and be a key business owner for the supporter CRM system. With responsibility for delivering ambitious KPIs around retention, satisfaction and committed giving income, you'll collaborate across the World Vision Partnership to deliver continued innovation in fundraising product experiences.

This is also a fantastic opportunity to demonstrate effective Christian leadership, managing the Individual Giving Experience team to grow skills, engagement and commitment.

The successful candidate must be able to demonstrate:

• Experience delivering complex, multi‑channel direct response campaigns
• Strong use of data and customer insight to drive innovation
• Strong knowledge of segmentation, targeting and creating campaigns tailored to distinct audiences
• Experience of successful people management and coaching others for growth and development

Come and create real, lasting change on a global scale. Join a passionate, purpose‑driven team dedicated to transforming the lives of the world's most vulnerable children. At World Vision, your work will bring hope, drive progress, and deliver life‑changing support to children who need it most, wherever they are in the world. This is your opportunity to make your fundraising and product management skills count where it matters most.

This role is subject to a DBS check, which will be carried out by the employer.

Your application shouldinclude your CV and supporting statement.

Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please confirm in your application, or contact our Operations Teams separately on [e-mail]. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practicing Christian and in agreement with World Vision’s mission and values.

Location: Hybrid, Milton Keynes (min 2 days onsite per week)

Hours: Full‑time 36.5 hours per week. Part time considered (min 30 hours per week)

Closing date for applications: Applications are being reviewed on receipt and interviews will be conducted on a rolling basis. When a suitable candidate is found the role will close, so please apply without delay to avoid disappointment.