Supporter Experience Manager

HARRIS HILL; United Kingdom; Hybrid; GBP 48,000 - 54,000; Full time

Job summary

A leading charity recruitment agency is looking for a Supporter Experience Manager to shape and implement a multi-channel supporter experience strategy. This role requires significant experience in supporter journey strategy, strong analytical skills, and the ability to collaborate with various teams. The position offers a salary of £53,549 for London and £48,576 for other locations, with a hybrid working model of two days in the office.

Qualifications

• Significant experience in a supporter experience role or delivering supporter journey strategy.
• Strong background in multi-channel communications and content delivery.
• Experience designing and refining end to end supporter journeys.

Responsibilities

• Design and implement a multi-channel Supporter Experience Strategy.
• Lead development of integrated supporter journeys.
• Map and evaluate existing supporter journeys.

Skills

Multi-channel communications

Analytical skills

Project management

Interpersonal skills

Job description

Harris Hill are delighted to be working with a fantastic charity to recruit for a Supporter Experience Manager. This role will be hubrid with 2 days in the office: London, Cardiff, Edinburgh or Warrington.

This role sits at the heart of supporter engagement, shaping how supporters connect, engage and stay loyal over time. You’ll lead the development of a unified, multi-channel supporter experience strategy, using insight, innovation and collaboration to deepen relationships and maximise lifetime value.

As a Supporter Experience Manager you will:

• Design and implement a multi-channel Supporter Experience Strategy, delivering a unified supporter journey framework across the organisation.
• Lead the development and adoption of integrated supporter journeys that enhance satisfaction, trust, loyalty and income growth.
• Map and evaluate existing supporter journeys, identifying pain points and recommending improvements to deliver better outcomes.
• Use supporter feedback, insight and performance data to continuously refine journeys and communication approaches.
• Drive innovation by exploring emerging trends, tools and technologies to enhance supporter engagement.
• Identify and maximise cross sell opportunities, ensuring supporters are engaged in meaningful and personalised ways.
• Collaborate closely with data and insight colleagues to develop CRM capabilities that support personalised, data led engagement.
• Own and maintain the supporter journey matrix, ensuring consistency and quality across campaigns and initiatives.
• Develop and deliver training that equips teams to design, implement and improve supporter journeys effectively.

To be successful, you must have experience:

Essential

• Significant experience in a supporter experience role or delivering supporter journey strategy.
• Strong background in multi-channel communications and content delivery.
• Highly developed analytical skills, with the ability to translate insight into action.
• Experience designing and refining end to end supporter journeys.
• Proven project management skills and the ability to collaborate effectively across teams.
• Excellent interpersonal and influencing skills with internal and external stakeholders.

Salary: £53,549 for London, £48,576 for all other locations.

Location: London, Cardiff, Edinburgh or Warrington hybrid working , 2 days in the office.

Contract: Permanent, 35 hrs a week

Closing date: on rolling basis

Interview: TBC

Recruitment process: Cv and Supporting Statement to [e-mail]

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.