Supporter Experience Coordinator

The Children's Society; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual leave 36 days

Maternity/paternity leave

Pension matching 8%

Counselling service

Skills development

Volunteering time

Job summary

The Children’s Society is seeking a friendly, customer-focused support role within our Supporter Experience Team. You’ll handle donations inquiries, open and bank post, respond to supporters via phone, email and social media, and collaborate with colleagues to deliver our charitable aims.

We value teamwork, empathy for children and young people, and a commitment to high standards of service in a busy charity environment. A nurturing culture and opportunities to develop your skills await.

Qualifications

• Passion for customer service in a charity context.
• Ability to work within a team and support colleagues.
• Good literacy and numeracy; basic computer/database skills (training provided).
• Friendly, hardworking attitude; empathy for children and young people.

Responsibilities

• Handle donations inquiries and thank donors.
• Open and bank post; answer questions via phone, email and social media.
• Work with colleagues across the organisation to deliver charitable aims.

Skills

Customer service

Team player

Literacy and numeracy

Empathy

Tools

CRM systems

Job description

• 36 days’ annual leave, inclusive of flexible bank holidays, increasing with length of service
• Enhanced maternity/paternity leave
• We match up to 8% pension
• Free counselling service
• Opportunities to develop and widen your skills
• 2 days of paid volunteering time per annum to support another part of the organisation

About us:

The Children’s Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

Our Social Impact domain is built on shared values, diverse perspectives, and a flexible, people‑first approach. We work as one team, building strong relationships across the organisation to drive meaningful change for children and young people. With trust, wellbeing, and collaboration at the heart of how we work, you’ll join a culture that supports you to make a real and lasting difference, helping us move closer to our mission of improving the lives of children and young people.

About the role:

As this role sits within our Social Impact Domain, you’ll play a key part in our Supporter Experience Team. We process and thank donations received, open and bank post, answer questions for supporters and members of the public via channels such as over the telephone, email and via social media and work closely with colleagues all over the organisation to deliver our charitable aims.

This is an ideal job for someone who is passionate about customer service and helping our charity engage with our supporters – you may be someone wanting to start their career in in the sector, or someone who is an established professional in this space, wanting to work in a busy team for a great organisation’.

We’re looking for ateam orientated, friendly and kind person to join our dynamic, ambitious team. A key part of this role will be your ability to work with supporters, members of the public and colleagues as part of a busy customer service environment, helping us deliver meaningful change.

Key Skills and Competencies:

The required skills and competencies for this role are:

• A passion for Customer Service or charity Supporter Care
• Be willing to work as part of a team
• Good basic literacy and numeracy skills and basic knowledge of how to use computers and databases (training will be provided!)
• A friendly, hard-working attitude.
• Empathy with children and young people going through difficult experiences.

It would also be an advantage if you have any of the following skills and competencies:

• Experience in a Supporter Care team in the charity sector
• Experience of working to service level agreements or within a
  targets driven environment
• Knowledge of CRM systems i.e. Dynamics

Closing date: Midnight on the 13th of November 2026

Interviews: Week commencing 16th of November 2026

The Children’s Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.

In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.

AI tools can support your application but only when used appropriately. You’re welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters. IN3