Supporter Care Officer

Teesside Hospice Trading Trading Limited; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Job summary

Teesside Hospice is seeking a dedicated Supporter Care Officer in Middlesbrough to be the first point of contact for donors, providing outstanding customer service, processing donations, and maintaining accurate supporter records. Working within the Income Generation team, you will coordinate donation acknowledgements, support tailored communications, and help grow community support.

The role offers a 37.5-hour week with flexible working options, reflecting our compassionate, accountable and

Qualifications

• First point of contact for supporters, delivering excellent customer service.
• Coordinate donation acknowledgements and maintain supporter records.
• Support tailored communications with donors and fundraisers.
• Organised, proactive and compassionate team player.

Responsibilities

• Be the main contact for donors, ensuring timely responses.
• Process donation acknowledgements and maintain records.
• Oversee day‑to‑day administration of the charity lottery.
• Collaborate with colleagues to reflect the hospice values.

Skills

Compassionate

Organised

Proactive

Approachable

Job description

Hours: 37.5 hours per week (Will consider flexible working)

Location: 1 Northgate Road, Middlesbrough, TS5 5NW

At Teesside Hospice, every donation, fundraising event and act of support helps us provide vital care and support to local people and their families when they need it most. We are looking for a compassionate and dedicated Supporter Care Officer to play a key role in ensuring everyone who supports our work feels valued, appreciated and connected to our cause. Working at the heart of our Income Generation team, you will help create exceptional experiences for donors, fundraisers, lottery players and supporters, building lasting relationships that inspire continued support for the hospice.

As our Supporter Care Officer, you will be the first point of contact for many of our supporters, providing excellent customer service, coordinating donation acknowledgements, maintaining accurate supporter records and supporting tailored communications. You will also oversee the day-to-day administration of our charity lottery and work closely with colleagues across the organisation to ensure every interaction reflects our values of being accountable, trustworthy, principled, skilled and compassionate. We are looking for someone who is organised, proactive, approachable and passionate about making a real difference in their community.

At Teesside Hospice, we believe in making every moment count. Our team is dedicated to providing exceptional, specialist care and support to patients and their families during challenging times.

People are at our core. We offer a supportive environment with opportunities for professional growth and development and are always aiming for the highest standards and working environment. Our teams work positively together, collaborating to ensure our patients get the best care, and staff enjoy a fulfilling career knowing they make a real difference in people's lives.

Our values are Compassionate, Skilled, Accountable, Trustworthy and Principled - working here means being part of a community that focuses on empathy, respect and teamwork. We're there for everyone who needs us and are on a mission to change the way society and healthcare systems care for people.

Join us at Teesside Hospice and be part of a place where your skills and compassion can truly shine.

Closing date for applications is 3 rd September 2026, but we reserve the right to close the advert earlier if we have a high volume of applications.

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

This role requires a DBS check. We will do this for you.