Supporter Care Officer

hireful; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading charitable organization in the UK is looking for a dedicated Supporter Care Officer to provide exceptional service. Responsibilities include updating supporter records, processing donations, and responding to enquiries. Candidates should have experience in financial processing, strong organizational skills, and a passion for supporter care. Competitive benefits include flexible working and a contributory pension scheme. Closing date for applications is January 12, 2026.

Benefits

Flexible working

30 days annual leave

Healthcare cash plan

Qualifications

• Experience in financial processing and using CRM databases.
• Well-organized with good attention to detail.
• Ability to communicate clearly with a wide range of people.
• Comfortable working independently and as part of a team.
• Excellent customer service skills.

Responsibilities

• Update supporter records and process donations.
• Manage regular gifts and communicate with supporters.
• Respond to enquiries by phone, email, and post.
• Ensure accurate database information.

Skills

Customer service skills

Financial processing experience

CRM database proficiency

Organizational skills

Clear communication

Job description

Supporter Care Officer

Our client is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis. They’re working towards a brighter future for everyone with cystic fibrosis (CF) by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way.

Do you deliver brilliant customer service and love helping people? They’re looking for a dedicated, compassionate and proactive Supporter Care Officer to join their team and help ensure that every supporter has an exceptional experience with the Trust.

In this role, you will be responsible for key administrative tasks including updating supporter records, processing and setting up donations, managing regular gifts, updating communication preferences and sending heartfelt thank‑yous to supporters. You will use their database daily, keeping information accurate and up to date, and deal with a wide range of enquiries by phone, email and post, providing warm, professional and timely responses.

To be the right person for this role, you will:

• Have experience in financial processing and using CRM databases
• Be well‑organised with good attention to detail
• Communicate clearly and respectfully with a wide range of people
• Be comfortable working independently and as part of a team
• Have excellent customer service and be willing to go the extra mile for supporters

If you are passionate about great supporter care and want to help make a real impact, they would love to hear from you.

They offer competitive benefits including opportunities for learning and development, flexible working, 30 days annual leave plus recognised bank holidays (pro‑ratio if part time), contributory pension scheme, healthcare cash plan covering dental, optical, 24/7 GP service, and an employee assistance programme.

Please note you will need to have the Right to Work in the UK before joining them and they will check this. They do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for any of their roles.

Closing date and interview date

Closing date for completed applications is midnight on Monday 12 January 2026.

Interviews expected Wednesday 21 and Thursday 22 January 2026.

They reserve the right to bring forward or extend the closing date if necessary. Therefore, if you are interested in this role, please submit your application as early as possible.

No agencies please.

How to apply

Before applying, please ensure you read the job description for more information about the role.

Applications should be made through their recruitment portal and to apply, please use the application button provided.

Their commitment to an inclusive workplace

They aim to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. They want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ+ and people with disabilities.

It is their policy not to discriminate against any person because of their age, gender re‑assignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.

REF-225 798