Supporter Care Assistants x 2

Crohn's and Colitis; England; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A charity organization is seeking Supporter Care Assistants to join their team. This pivotal role involves providing excellent customer care to supporters, managing donations, and maintaining accurate records. The ideal candidate will have a background in customer care, strong communication skills, and familiarity with Microsoft Office. The position offers a hybrid work model with flexible working options and various benefits, including generous annual leave and professional development support.

Benefits

25 days annual leave plus bank holidays

Salary Sacrifice Pension Scheme

Flexible working options

Enhanced maternity, adoption and paternity pay

24/7 Employee Assistance Programme

Interest-free loan for season tickets

Cycle to work scheme

Free parking and secure bike locks

Training and development financial support

Performance review and development scheme

Qualifications

• Experience in a similar customer care role.
• Ability to handle supporter queries effectively.
• Skilled at managing challenging situations.

Responsibilities

• Provide excellent customer care to supporters.
• Manage donations and update records accurately.
• Run reports and undertake general admin duties.

Skills

Customer care experience

Strong communication skills

Attention to detail

Microsoft Office proficiency

Ability to manage a busy workload

Job description

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life‑changing. Over 500,000 people in the UK are living with a lifelong disease that many people have never heard of, for which there is no known cure. Crohn’s & Colitis UK funds research, provides award‑winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2026 will help to make a real difference to every supporter’s journey with us. If this excites you – join us!

The role

Starting salary: £24,000 – £25,500 per annum depending on experience

Permanent, Full‑Time 35 hours per week

Place of work: Hybrid/Flexible – Hatfield (minimum of 2 days per week in the office)

Role Overview

This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Care team to provide excellent customer care, engaging, involving and inspiring all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.

The Supporter Care Team are looking to hire two Supporter Care Assistant posts who’ll provide excellent customer care; engaging, involving and inspiring all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels. The role will involve dealing with donations, ensuring that our records are kept updated on our database, running reports, and undertaking general admin duties.

About you

You’ll have experience of working in a similar role, providing a high standard of customer care in a fast‑paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging; you’ll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required.

Experience of Microsoft Office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home, although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension Scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Intereest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Natalie Wood, Supporter Care Manager on:

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.

Please email your CV & Supporting Statement to: [e-mail]

Interview will be taking place remotely on 3rd / 4th December 2025.

Please note: no applications will move forward within the recruiting process without a supporting statement.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales.

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