Supported Housing Worker – Criminal Justice

Julian House; Bath; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community support charity in Bath is seeking a Supported Housing Worker to empower clients facing homelessness and complex needs. This role involves managing referrals, assessing risks, and delivering high-quality, individualized support. The ideal candidate will have experience working with marginalized populations and a commitment to diversity and inclusion. This position offers a supportive work culture and opportunities for professional development.

Benefits

Employee Assistance Programme

Health Cash Plan

27 days annual leave

30% discount at charity shop

Competitive pension scheme

Career development opportunities

Blue Light Card discounts

Qualifications

• Valid driver's license and access to a car for business purposes.
• Experience working with people who may have complex needs and/or challenging behaviours.

Responsibilities

• Manage referrals and outcomes for service users.
• Complete thorough needs and risk assessments.
• Onboard new clients ensuring they understand their rights.
• Provide a strength-based, trauma-informed support service.

Skills

Experience with complex needs

Understanding homelessness and social exclusion

Empathy and resilience

Ability to manage referrals

Job description

As a Supported Housing Worker, you'll be at the heart of making a real difference. Your role goes beyond managing referrals and assessing needs—you'll empower clients to maintain their accommodation and take positive steps toward lasting change. Working across our supported housing services in beautiful Bath, you'll support a diverse and complex client group, tackling challenges with resilience, creativity, and empathy. Every day brings something new, from helping someone regain independence to building trust and stability. Collaboration is key—you'll work closely with partners such as the National Probation Service, Police, and local support agencies, ensuring a joined‑up approach that truly transforms lives. If you're passionate about people and thrive in a role where no two days are the same, this is your chance to make an impact that matters.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

Responsibilities

• Manage referrals and outcomes: Track and progress referrals into the service, ensuring smooth transitions and positive outcomes for service users.
• Assess needs and risks: Complete thorough needs and risk assessments, leading to tailored support plans that meet individual requirements and help reduce re‑offending.
• Onboard new clients: Ensure clients understand their rights, responsibilities, and the conditions of their licence agreement when joining the service.
• Deliver high‑quality support: Provide a person‑centred service that is strength‑based and trauma‑informed, promoting empowerment and resilience.

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks: We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee; the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Valid driver's license and access to a car for business purposes.

Experience working with people who may have complex needs and/or challenging behaviours.

Understanding of the causes of offending, homelessness and social exclusion, and the approaches which seek to address these.

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

Benefits

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays – increasing up to 30 days after 4 years of continuous employment (pro‑rate for part‑time staff)
• 30% staff discount at Julian House charity shop
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work you'll be doing, you'll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
• Reflective Practice sessions from objective, external facilitators