Supported Housing Officer (Temp: Uxbridge- CAR DRIVER)

Adecco; City Of London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A key public sector organization in the UK seeks a Supported Housing Officer for a temporary role, primarily working from home. Responsibilities include providing advice on tenancy matters, assisting tenants with support needs, and managing compliance with tenancy agreements. Candidates should have experience in general needs housing and access to their own vehicle. The position is urgently hiring for immediate start and conducting interviews in mid/late November 2025.

Qualifications

• Experience in general needs housing or tenancy management with a focus on helping clients maintain independence.
• Ability to think independently and creatively.
• Valid driver's license and access to a vehicle.

Responsibilities

• Provide advice on tenancy matters and welfare benefits.
• Assist tenants with support needs to sustain their tenancy.
• Manage void turnaround targets and the lettings process.
• Ensure compliance with tenancy agreements and legal requirements.
• Work with the Rent & Arrears Officer to manage payments.

Skills

Experience in supported housing

Independence and creativity in problem-solving

Advice and information provision

Job description

A fantastic opportunity has emerged for a Supported Housing Officer to join one of Adecco Public Sector's housing clients in an ongoing temporary post, covering sickness leave. A car driver with their own vehicle is essential. The post holder will be working predominantly from home (our client's office is in Staines, but attendance there is only once a week) and expected to own a patch of approximately just 120 units which will include leasehold and general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively.

Responsibilities

• Providing advice and information to tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests
• Assisting tenants with support needs to sustain and benefit from their tenancy
• Assisting the Head of Property to achieve void turnaround targets for repair works and to manage the pre-void and lettings process
• Assessing the needs of applicants for housing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings policy.
• Ensuring that each end of tenancy and new letting is completed in line with policy and legal requirements, including tenancy termination, tenancy agreement and associated paperwork, HB / UC application, CORE forms etc.
• Ensuring that tenants and others understand the rights and responsibilities as set down in tenancy/ licence agreements
• Ensuring that the conditions of tenancy are met by the Association's tenants, working with the Housing Management team and other Ability staff to manage breaches and help resolve disputes.
• Working with the Rent & Arrears Officer to manage rent and service charge payments, taking early and preventative action to minimise arrears
• Assisting in taking legal action to enforce the conditions of tenancy (non-payment of rent or other breaches).
• Assisting the Head of Housing and work collaboratively with Finance in setting the service charges for all properties within the designated area and where applicable to consult with tenants about changes
• Carrying out Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance and other estate/block services, liaising with Ability colleagues and others to improve the quality of the environment and ensure tenancy conditions are met
• Assisting the Head of Property and others with identifying, reporting and monitoring repairs and maintenance within the designated patch
• Carrying out Tenancy Audits, collecting and maintaining up to date information about customers and any changing support needs in order to assist the Association to deliver targeted services

Applicants with experience of supported housing would be highly desirable. However, experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence is key for this role.

Only applicants who feel they meet the above criteria, have access to their own vehicle and can start on short notice (1-2 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in mid/late November 2025.