Supported Housing Manager

YMCA FAIRTHORNE HOUSING; Basingstoke; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Life insurance

Cycle to work

Professional development

Job summary

YMCA Fairthorne Group is seeking a Supported Housing Manager in Basingstoke to lead a dedicated team, oversee housing operations and ensure residents receive compassionate, person-centred support. You will drive trauma-informed practice and enable access to education, employment and volunteering opportunities while safeguarding residents’ wellbeing.

The role focuses on creating safe environments where young people and families can build independence and resilience, with responsibility for

Qualifications

• Experience of managing within a youth, adult or community-based service.
• Experience supporting people with complex needs.
• Experience leading and developing staff and volunteers.
• Experience working within housing, support or community environments.
• Experience managing challenging situations professionally and positively.
• Experience working with partner agencies and external stakeholders.
• Experience delivering person-centred support that promotes independence.

Responsibilities

• Lead the day-to-day operation of YMCA Basingstoke and its services.
• Line manage, support and develop a team of staff and volunteers.
• Ensure high-quality support planning, assessments and interventions.
• Champion trauma-informed practice and psychologically informed environments.
• Support residents to access employment, education, training and volunteering.
• Oversee housing operations, allocations and welfare concerns.

Skills

Team leadership

Communication

Problem-solving

Organisational skills

IT skills

Relationship-building

Resilience under pressure

Job description

Description

Change Lives. Build Independence. Create Brighter Futures.

Some management roles are about overseeing services.

This one is about helping young people and families move forward with confidence.

As a Supported Housing Manager with YMCA Basingstoke, you'll play a key leadership role in providing safe, supportive homes for young people and families experiencing homelessness, whilst helping them develop the skills, confidence and resilience needed to thrive independently.

Working closely with the Supported Housing Area Manager, you'll lead a dedicated team, oversee housing operations and ensure every resident receives the support they need to achieve positive outcomes.

As a Supported Housing Manager

This role is about far more than managing buildings.

It's about creating environments where people feel safe, valued and able to build a better future.

You'll combine operational leadership with compassionate, person-centred support, helping residents overcome challenges and progress towards independent living.

A Role with Lasting Impact

At YMCA, we call the people who live with us our members.

Every member has their own story, ambitions and challenges, and your role will be to ensure they receive the right support at the right time.

You'll lead a service built around trauma-informed practice, wellbeing and opportunity, helping people develop the skills they need to move forward positively.

You’ll:

• Lead the day-to-day operation of YMCA Basingstoke
• Line manage, support and develop a team of staff and volunteers
• Ensure high-quality support planning, assessments and interventions are in place
• Champion trauma-informed practice, Psychologically Informed Environments and Advantaged Thinking approaches
• Support residents to access employment, education, training and volunteering opportunities
• Act as an advocate for members and work closely with partner agencies
• Develop community-focused activities and opportunities that promote wellbeing and engagement
• Oversee accommodation allocations, inductions and resident onboarding
• Lead on anti-social behaviour investigations and welfare concerns
• Manage service-level complaints and ensure timely resolutions
• Support rent account management and debt recovery processes
• Ensure health and safety, compliance and regulatory requirements are met
• Drive high-quality void management and property turnaround
• Participate in a duty management rota, including evenings, weekends and bank holidays
• Work collaboratively with housing management, estates teams and external providers

This isn't leadership from behind a desk.

You’ll be working directly with residents, supporting staff and helping create a culture where people can belong, contribute and thrive.

Helping People Build Independent Futures

Many of the young people and families who come to YMCA have experienced challenges, adversity or instability.

Some may need support with housing, mental wellbeing, education, employment or confidence.

Your role is to help people move forward.

To understand individual needs.

To build positive relationships.

And to ensure every member has access to the support, opportunities and encouragement they need to achieve their goals.

This is about recognising potential, not problems.

Creating opportunities, not barriers.

And helping people build sustainable futures for themselves.

Leading Through Compassion and Purpose

A big part of this role is supporting others.

You'll lead a committed team, helping them develop their skills, confidence and understanding of trauma-informed approaches.

You'll provide guidance during challenging situations, support positive and restorative behaviour management and ensure staff wellbeing remains a priority.

We're looking for someone who can inspire confidence, motivate others and create a positive environment where both residents and colleagues can flourish.

Because great support starts with great leadership.

Requirements

The Person We're Looking For

You’ll be passionate about supporting vulnerable young people and families and motivated by creating positive change in people's lives.

You’ll need experience of:

• Managing within a youth, adult or community-based service
• Supporting people with complex needs
• Leading and developing staff and volunteers
• Working within housing, support or community environments
• Managing challenging situations professionally and positively
• Working with partner agencies and external stakeholders
• Delivering person-centred support that promotes independence

You’ll also have:

• Knowledge of housing support services and processes
• A good understanding of safeguarding principles and procedures
• An understanding of the challenges facing young people
• Knowledge of equality, diversity and inclusion principles
• Good IT skills and administrative capability
• Strong organisational and problem-solving skills

More Importantly, We're Looking for Someone Who Is:

• Passionate about the work of YMCA
• Warm, approachable and compassionate
• An excellent communicator
• Able to build positive relationships quickly
• Resilient under pressure
• Calm when managing challenging situations
• Motivating and supportive of others
• Organised and adaptable
• Creative in their approach to problem-solving
• Committed to helping people achieve their potential

Part of Something Bigger

YMCA Fairthorne Group provides supportive accommodation to almost 200 young people and families across Southampton, Basingstoke and the Isle of Wight.

But housing is only part of the story.

Through our housing services, nurseries, Daycamps, community programmes and wider charitable work, we support more than 40,000 people every year across Hampshire, Portsmouth, Southampton and the Isle of Wight.

Everything we do is driven by our purpose to help people:

BELONG

CONTRIBUTE

THRIVE

As a Supported Housing Manager, your impact extends far beyond the accommodation you manage.

The young person who secures employment.

The resident who gains confidence.

The family who finds stability.

The colleague you develop.

The future you help someone build.

Those things matter.

Ready for Your Next Step?

If you're an experienced Housing Manager, Supported Housing Team Leader, Community Services Manager or Support Services Professional looking for a role where you can make a meaningful difference every day, we'd love to hear from you.

Safeguarding

YMCA Fairthorne Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful applicants will be required to complete appropriate safer recruitment and pre-employment checks, including an Enhanced Disclosure through the Disclosure and Barring Service (DBS).

Equality, Diversity and Inclusion

YMCA Fairthorne Group is committed to creating an inclusive organisation where everyone is treated fairly, with dignity and respect.

We welcome applications from people from all backgrounds, experiences and perspectives and are committed to creating a workforce that reflects the communities we serve.

Up to £39,000 per annum

Benefits

Benefits That Make a Difference

More time away from work- 25 days’ annual leave plus Bank Holidays, increasing with service up to 30 days, with the option to buy up to 10 additional days.

Extra support during the school holidays- One free week of YMCA Fairthorne Group Day Camps for each of your children every year, plus 50% off a second week.

Celebration Leave- An additional day to celebrate something that matters to you.

Health and wellbeing- Access to our Health Cash Plan and Employee Assistance Programme.

Family support- Enhanced family leave provisions.

Everyday benefits - Blue Light Card eligibility, Cycle to Work scheme and discounts on activities, camping and experiences at YMCA Fairthorne Manor.

Career development- Access to professional learning and development, with opportunities to build specialist knowledge in Youth Services, as well as progressing into wider leadership roles across YMCA Fairthorne Group.

Life Insurance - Life assurance cover of 8 times salary for members of the pension scheme.