Support Worker - Young People

Gloucester City Homes; Gloucester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A community-focused housing provider in Gloucester is seeking a Support Worker to assist young people aged 18-25 at risk of homelessness. In this role, you will deliver tailored support sessions, encourage personal development, and help residents engage with community services. Ideal candidates will have relevant qualifications and experience working with vulnerable groups, alongside strong communication and interpersonal skills. Join us to make a positive impact!

Qualifications

• Hold a GCSE/NVQ Level 2 or equivalent expertise in housing/support work.
• Experience working with young people or adults at risk.
• Ability to work proactively with caseloads of individuals with complex needs.

Responsibilities

• Deliver one-to-one key work sessions and groupwork activities.
• Encourage young people to take responsibility for their personal development.
• Engage with services and build community networks.

Skills

Excellent communication skills

Interpersonal skills

Negotiation skills

IT proficiency

Ability to handle difficult situations

Education

GCSE/NVQ Level 2 in relevant subjects

Job description

Permanent, Full Time (37 hours per week)

5/7 days Sunday to Saturday

This role is based at Hewmar House, GCH's exciting, new Young Persons Supported Accommodation scheme. Please note that this role forms part of a rota that covers 7-days per week, therefore weekend working is required regularly. This role is also not suitable for compressed hours.

The scheme operates on a 24/7 staffed basis, however the hours for this role will only be required between 7:45am - 10:00pm. No night working is required. Candidates must have the eligibility to work full time in the UK permanently.

Gloucester's best place to work and Housing Heroes employer of the year? Yes, that's us. Awarded for our inclusive culture and commitment to Equality, Diversity and Inclusion? That's right. Shortlisted at National Healthy Housing Awards? Guilty.

The opportunity

Its an exciting time for us as we have recently acquired a new homeless property to support young people aged 18-25 at risk of homelessness and rough sleeping.

Because of this, we're now seeking a Support Worker to support young people with multiple and complex needs, so they can articulate and achieve their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives.

Within this role, you'll deliver one to one key work sessions, groupwork and activities through the support model so that residents can access tailored solutions that meet their needs, wishes and aspirations. You'll work creatively and effectively alongside young people to inspire and encourage them to develop their talents as they seek employment, volunteering, and training opportunities.

Ensuring young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community to sustain their journey when they move on, you'll ensure their views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive.

While this role involves supporting individuals, it does not include personal care or medical and physical support duties.

We’d like you to

• Hold GCSE/NVQ Level 2 in relevant subjects, or equivalent expertise through relevant CPD training/experience relating to housing, support work, and/or working with young people or adults at risk.
• Be able to work proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living.
• Have experience of dealing effectively and proactively with clients, in difficult situations where it is not always possible to meet customer needs/wishes.
• Be able to use IT systems, including PCs, mobile phones, digital cameras and PDAs, to gather, store and process information.
• Have excellent communication, interpersonal, and negotiation skills with a strong customer focus.
• Be able to give accurate and up to date advice, information, and support on a broad range of topics.
• Understand the needs and perceptions of clients; handling difficult situations sensitively together with the ability to understand the needs of different client groups and individuals; including the ability to deal with complex mental health, substance abuse and violent behaviour.
• Have knowledge of the principles of psychologically informed environments, trauma informed care and strengths-based support.
• Have understanding of, and commitment to, equality, diversity and inclusion.

Why us?

You may have sensed that we're not just any social housing provider. We look to do things differently to achieve our commitment to building a healthy, vibrant, and inclusive organisation that treats people with respect and creates opportunities for all.

We have strong community roots and an ambitious five-year strategy which we are refreshing right now. In the last year we have undergone significant change in our operating environment, regulatory framework and with the needs and expectations of customers and colleagues.

Closing Date: 8th December 2025.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.