Support Worker Team Manager

Allscreens Nationwide Ltd; Whitstable; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

33 days leave

Life cover

Health cashback

Equipment provided

Mileage reimbursement

Job summary

A Kent-based role leading a team of field-based Support Workers, ensuring delivery of high-quality outcomes for care leavers and young people progressing to independence. You will supervise daily operations, guide staff, and ensure adherence to safeguarding, Ofsted standards and contractual obligations across the service.

You will plan workloads, monitor performance, and liaise with social services, NHS and partners to maintain service excellence.

Qualifications

• Proven experience managing support teams in social care, youth services or similar.
• Strong safeguarding knowledge and OFSTED standards understanding.
• Excellent leadership, communication and stakeholder management skills.
• Able to work autonomously with a remote, field-based team.

Responsibilities

• Lead, supervise and support a team of field-based Support Workers across Kent.
• Plan workloads, conduct 1:1s, performance reviews and care plan audits.
• Ensure contractual and legislative requirements are met and monitored against KPIs.
• Provide safeguarding guidance to staff and young people living independently.
• Cover staff absences and provide on-call support during peak times or emergencies.
• Liaise with social services, NHS, charities and police as needed.
• Maintain accurate records and delivery of care plans.
• Promote independence and life skills in young people (budgeting, health, engagement).
• Oversee workforce planning, training and personal development initiatives.
• Handle disciplinary, absence and performance matters per policy.

Skills

Leadership

Stakeholder management

Safeguarding

Communication

Autonomous working

Job description

We are recruiting on behalf of our client, a respected independent organisation supporting young people leaving care, including unaccompanied asylum-seeking children (UASC), as they transition into adulthood and independent living.

This is a pivotal role, reporting to the KCC Registered Service Manager and overseeing the day-to-day operations of the Kent-based Support Worker Team. You'll be responsible for delivering high-quality outcomes, guiding your team, and ensuring compliance with relevant legislation and contractual obligations, including Ofsted standards.

Key Responsibilities:

• Lead, supervise and support a team of field-based Support Workers across Kent
• Plan and prioritise workloads to ensure timely 1:1s, performance reviews, and care plan audits
• Manage team productivity, ensuring all contractual and legislative requirements are met
• Monitor, review, and report staff performance and service delivery against KPIs
• Provide guidance and safeguarding support to staff and young people living independently
• Cover staff absences and provide on-call support during peak times or emergencies
• Liaise with a wide range of stakeholders (social services, NHS, charities, police, etc.)
• Maintain accurate records and ensure consistent delivery of care plans
• Promote independence and life skills among young people (e.g., budgeting, health, social engagement)
• Lead in workforce planning, training, and personal development initiatives
• Handle disciplinary, absence and performance matters professionally and in line with policy
• Ensure compliance with equality, diversity, safeguarding, and health & safety policies

What We're Looking For:

• Proven experience managing support teams in a social care, supported living, or youth service environment
• Strong understanding of safeguarding, care planning and OFSTED standards
• Excellent leadership, communication, and stakeholder management skills
• Able to work autonomously and manage a remote, field-based team
• Strong organisational and decision-making skills
• Commitment to empowering young people and supporting their independence
• Full UK Driving Licence (essential)

What's in it for you?

• 33 days annual leave (25 days + 8 bank holidays)
• Life Cover (2 x basic salary)
• Westfield Health membership (cashback on health services + discounts)
• Equipment provided (laptop, phone etc. as required)
• Mileage reimbursed (claimable from home)

The role is subject to Disclosure and Barring Service (DBS) checks.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.