Support Worker (Outreach)

Riverside-12e5e24d; Leeds; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Competitive pay and generous pension

25 days holidays plus bank holidays

Investment in learning and development

Wide range of benefits

Job summary

Riverside is seeking a dedicated Support Worker (Outreach) to assist customers in Wakefield districts. You will provide outreach support, coordinate with employability coaches and other agencies, help manage finances, and assist with benefits sign-ups as part of moving towards permanent housing.

You will maintain accurate records, build confidence, and work as part of a supportive team. A car is essential, and flexibility to work weekends and varied shifts is required.

Qualifications

• Car essential for travel to Wakefield district.
• Experience of working with vulnerable people.
• Experience delivering structured support and risk management.
• Be a team player with a caring, empathetic, resilient and flexible attitude.

Responsibilities

• Lead on co-producing bespoke support and move-on plans with key stakeholders.
• Organise and carry out regular planned reviews of support and risk plans.
• Engage customers to meet outcomes and develop life skills.
• Assist customers with day-to-day support and tenancy-related matters.
• Identify opportunities for employment, education and training and support removal of barriers.
• Signpost to external support services including food banks and community resources.

Skills

Travel to Wakefield

Working with vulnerable people

Structured support & risk management

Team player / empathetic

Job description

Job Title: Support Worker (Outreach)
Contract Type: Fixed Term until 31/03/2027
Salary: £28,031.56 per annum
Working Hours: Full Time, 37.5 hours per week
Working Pattern: Monday to Sunday, rolling rota to include early starts (from 5:30m) and weekends
Location: Marsh Way House, Wakefield

The difference you will make as a Support Worker (Outreach)

You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.
It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

About you

• A Car is essential as the role requires travel to identify and support rough sleepers in the Wakefield district
• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

Support customers

• Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate.
• Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances.
• Engaging customers to meet agreed outcomes and develop life skills.
• Assisting customers with day-to-day support and tenancy-related matters.
• Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
• Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
• Supporting customers to be ‘tenancy ready’ to enable successful move on.
• Supporting customers to be financially independent through budgeting plans and maximising income.
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals.
• Empowering customers to move towards self-management of their medication by following the medication procedure.
• Leading on support initiatives including Group Work.
• Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately.
• Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform.

Deliver a support service

• Facilitate the referral process into the service and assess potential new customers.
• Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
• Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
• Clean and prepare rooms as appropriate.
• Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
• Develop and maintain local partnerships to provide a holistic range of support for customers.
• Carry out day-to-day administration and operational duties.

Other Duties

• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
• You will be required to travel to different properties within the defined area as and when required.
• Use the Lone Worker system as and when necessary.
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
• Deliver your role in line with Riverside company values – "Our Riverside Way".
• Participate in team meetings, attend regular supervisions and reflecting practice sessions.
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.

Additional Information

• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role.
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification

Essential Knowledge & Experience

• A Car is essential as the role requires travel to identify and support rough sleepers in the Wakefield district
• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
• Experience of delivering structured support and risk management.
• Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
• Previous experience in positively resolving incidents.
• Demonstrate initiative and confidence to make and act on decisions.
• Competent administrative and IT skills (to be able to produce reports and other communications).

Desirable

• Knowledge of Psychological or Trauma Informed approaches to support.
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results.
• Knowledge of current benefit systems.
• Experience of working in a care and support environment.