Support Worker - Mental Health

Hestia; Greater London; On-site; GBP 24,000 - 28,000; Full time

Job summary

A community support organization in Greater London is seeking individuals experienced in supporting those with mental health and dual diagnosis needs. The role involves working with service users to promote their health and wellbeing, monitoring their living conditions, and collaborating with a team to provide effective support. Flexible shift work, including evenings and weekends, is required. The ideal candidate will have a solution-focused mindset and the ability to handle challenging behaviors with professionalism.

Qualifications

• Experience working with individuals with mental health and dual diagnosis needs.
• Ability to maintain professionalism and confidentiality.
• Knowledge of safeguarding protocols.

Responsibilities

• Support service users in managing health and wellbeing.
• Monitor mental health, housing, and living environment.
• Work collaboratively within a team to ensure effective support.

Skills

Mental health support

De-escalation techniques

Professional communication

Problem-solving

Adaptability

Job description

Empower a caseload of service users to manage their health and wellbeing. As part of a team, you will support a ? staffing rota offering support to service users between the hours of 8am-10pm Mon-Sun each week. In ? collaboration with your team, you will actively monitor wellbeing, mental health, housing and living environment ? to ensure service users journey into independence. Moreover, you will take a solution focused and co-produced approach to supporting service users with their move-on into independent living.?, We keep our interview process simple, so you know exactly what to expect.

Interview Process

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

Qualifications & Experience

You have experience working with individuals who have mental health and/or dual diagnosis needs in a paid or voluntary capacity, and you are able to learn quickly, gather information, and make sound decisions. You can record and share detailed information accurately and confidentially, while maintaining professionalism and clear communication. You are skilled in working with people who may display challenging behaviour, using de-escalation techniques and a calm, non-judgemental, anti-discriminatory approach. You bring a solution-focused mindset, working collaboratively to resolve problems and remaining optimistic about people's capacity for change. You are comfortable working in fast-paced or chaotic environments and can manage pressure while maintaining boundaries and quality of support. You are willing to work early, late, and occasional weekend shifts as part of a team rota, and you have strong knowledge and understanding of safeguarding, with the ability to respond appropriately when concerns arise.

Responsibilities

You will be working on rota between 08:00 to 22:00 Monday to Sunday each week with a maximum of 39 hours each week.