Support Worker - Intensive Housing and support service

Thames Reach; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

A community support organization is looking for a Support Worker in London to provide intensive housing and support services. You'll help vulnerable individuals secure and maintain their tenancies while maximizing their income and connecting them to vital services. The position offers a generous holiday allowance and excellent development opportunities.

Benefits

Generous holiday allowance

Pension contributions

Career development opportunities

Wellbeing support

Life assurance coverage

Blue light discount card

Qualifications

• Experience supporting vulnerable individuals to sustain accommodation.
• Skills in producing high-quality case notes and documentation.
• Experience in collaborating with agencies across six London boroughs.

Responsibilities

• Provide floating support across six London boroughs.
• Help individuals maximise income and manage rent and debts.
• Develop independent living skills and connect clients with education.

Skills

Experience supporting vulnerable individuals

Effective communication

Confidence working independently

Strong active listening skills

Ability to manage case loads

Job description

Role

Support Worker – Intensive Housing and Support Service (IHASS)

Salary

£33,742 per annum

Contract

Fixed term until 11/01/2027

Hours

37.5 per week

Location

New Cross

Closing Date

23/11/2025

Interview Date

05/12/2025

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment

About us

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Last year we helped more than 15,000 people.

We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role

We are looking for a Support Worker to join the IHASS team.

Prevention services support vulnerable people by providing them with skills, housing advice, accommodation, and tenancy sustainment support. All these services to help people transition towards leading independent lives.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

Key responsibilities

• Providing floating support across six London boroughs to help individuals with rough sleeping histories to sustain their tenancies and prevent homelessness.
• Supporting individuals to maximise their income through measures such as benefit optimisation, rent arrears reduction, and debt management assistance.
• Enhancing the resilience of individuals using our services by developing independent living skills and connecting them with education, training, and employment opportunities to support long‑term, sustainable independence.
• Improving individuals’ quality of life through close collaboration with health and wellbeing services, including mental health, substance misuse, and probation support.
• Referring individuals to appropriate external support services.
• Carry a client caseload.

What you will have

• Experience supporting vulnerable individuals to sustain accommodation and achieve housing stability.
• Confidence and be capable working independently within a floating support service.
• Skills in producing clear, accurate, and high-quality case notes and documentation.
• Effective communication with strong active listening skills.
• Experience in operating across six London boroughs and collaborate with relevant agencies to connect individuals with appropriate support.
• Commitment to empowering individuals by building confidence and developing independent living skills.

Benefits

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Michael Buckley, Lead Manager at [e-mail]

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre‑employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.