Support Worker / Independent Advocate

AWD online; Taunton; Remote; GBP 24,000 - 28,000; Full time

Job summary

An advocacy organization in the United Kingdom is seeking a Support Worker / Independent Advocate. The role involves empowering vulnerable adults to understand their rights and supporting them in health and social care. Applicants should have excellent communication skills, strong IT proficiency, and a full driver's license. Benefits include 25 days annual leave, a cash wellbeing healthcare plan, and options for flexible work arrangements.

Benefits

25 days annual leave plus Bank Holidays

Option to buy or sell leave

Birthday off after one year

Discretionary Christmas shutdown

Cash wellbeing healthcare plan

Auto enrolment pension plan

Death in service cover

Qualifications

• Excellent communication skills to advocate clearly on behalf of clients.
• Strong IT proficiency with Microsoft applications and ability to learn databases.
• Attention to detail in ensuring records are accurate and compliant.
• Time management skills to work independently in a remote environment.

Responsibilities

• Deliver independent advocacy to individuals facing health and social care challenges.
• Help clients navigate complex health and social care systems.
• Present persuasive verbal and written representations to professionals.
• Work with organizations to resolve issues for clients.
• Record casework and data within agreed timescales.

Skills

Excellent communication skills

Strong IT proficiency

Attention to detail

Time management

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Position Overview

Support Worker / Independent Advocate

This role empowers vulnerable adults to understand their rights, explore options, and make informed decisions about their health and social care.

Position Details

• Working Hours: 37 hours, Monday to Friday 9am – 5pm
• Location: Home based with travel in and around the Banes area. Applicants must live within the area, have a full driver’s licence and access to their own transport.
• Salary: Starting £24,242.40 per annum
• Job Type: Permanent

Duties

• Deliver independent advocacy to individuals facing health and social care challenges.
• Help clients navigate complex health and social care systems and make informed choices.
• Present persuasive verbal and written representations to professionals and agencies.
• Work with statutory and voluntary organisations to resolve issues and support client outcomes.
• Record casework and data within agreed timescales using client management systems.
• Prioritise and organise workload effectively while meeting deadlines.
• Raise awareness of advocacy rights and responsibilities within the community.
• Handle sensitive and personal information with discretion and professionalism.

Candidate Requirements

Essential

• Excellent communication skills: Build trust, listen actively, and advocate clearly on behalf of clients.
• Strong IT proficiency: Confident using Microsoft Outlook, Word, and Excel, with the ability to learn new databases.
• Attention to detail: Ensure records and reports are accurate, timely, and compliant with organisational standards.
• Time management: Able to work independently and meet deadlines in a remote working environment.

Desirable

• Previous advocacy or support experience within a health and social care setting.
• Knowledge of safeguarding and issues affecting vulnerable adults.
• Familiarity with public and voluntary sector organisations in the Banes area.

Benefits

• 25 days annual leave plus Bank Holidays (rising to 30 days after 5 years’ service).
• Option to buy or sell up to 5 days’ leave.
• Birthday off after one year’s service.
• Discretionary Christmas shutdown (up to 4 additional days).
• 1 community leave day per annum.
• Cash wellbeing healthcare plan (optical, dental, therapy and more).
• Auto enrolment pension plan.
• Death in service cover.

Additional Information

Closing Date: 9AM, Wednesday 5th November 2025 (We reserve the right to close this vacancy early).

An enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

Successful applicants will need to obtain business insurance for their own vehicle.

Equal Opportunities and Inclusivity

We are an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

Committed to equality, diversity, and inclusion. The organisation encourages applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in the workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.