Support Worker / Independent Advocate

AWD online; Bath; Remote; GBP 20,000 - 25,000; Full time

Job summary

A community-focused advocacy organization is seeking a Support Worker / Independent Advocate to empower vulnerable adults in making informed decisions regarding health and social care. The role includes providing independent advocacy, navigating complex systems for clients, and collaborating with various organizations. This position offers a salary of £24,242.40 per annum, essential communication skills, and requires a full driver’s license for travel.

Benefits

25 days annual leave plus Bank Holidays

Option to buy or sell up to 5 days’ leave

Cash Wellbeing Healthcare Plan

Auto Enrolment Pension Plan

Death in Service Cover

Qualifications

• Ability to advocate clearly on behalf of clients.
• Confident using multiple applications and learning new systems.
• Ensure accurate and timely record-keeping.

Responsibilities

• Provide independent advocacy to individuals facing health and social care challenges.
• Help clients navigate complex systems and make informed choices.
• Present persuasive verbal and written representations to professionals and agencies.
• Collaborate with statutory and voluntary organisations to resolve issues.

Skills

Excellent communication skills

Strong IT proficiency

Attention to detail

Time management

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Support Worker / Independent Advocate

We have a fantastic new opportunity to join a dedicated and inclusive team providing advocacy and information services across the Banes area.

Working Hours: 37 hours, Monday to Friday 9am – 5pm

Location: Home based with travel in and around Banes; applicants must live within the area, hold a full driver’s licence and have access to private transport.

Salary: £24,242.40 per annum (starting)

Job Type: Permanent

Job Overview: As a Support Worker / Independent Advocate you will empower vulnerable adults by helping them understand their rights, exploring options and making informed decisions about health and social care. You will work independently, collaborate with local agencies and deliver persuasive written and verbal representations to secure the best possible outcomes for clients.

Duties

• Provide independent advocacy to individuals facing health and social care challenges.
• Help clients navigate complex systems and make informed choices.
• Present persuasive verbal and written representations to professionals and agencies.
• Collaborate with statutory and voluntary organisations to resolve issues and support client outcomes.
• Maintain accurate records within agreed timescales using client management systems.
• Prioritise and organise workload effectively while meeting deadlines.
• Raise awareness of advocacy rights and responsibilities within the community.
• Handle sensitive and personal information with discretion and professionalism.

Essential Requirements

• Excellent communication skills – able to build trust, listen actively and advocate clearly on behalf of clients.
• Strong IT proficiency – confident using Microsoft Outlook, Word and Excel, with the ability to learn new databases.
• Attention to detail – ensure records and reports are accurate, timely and compliant with organisational standards.
• Time management – able to work independently and meet deadlines in a remote working environment.

Desirable

• Previous advocacy or support experience within a health and social care setting.
• Knowledge of safeguarding and issues affecting vulnerable people.
• Familiarity with local public and voluntary sector organisations in the Banes area.

Benefits

• 25 days annual leave plus Bank Holidays (30 days after 5 years’ service).
• Option to buy or sell up to 5 days’ leave.
• Birthday off after one year’s service.
• Discretionary Christmas shutdown (up to 4 additional days).
• 1 Community Leave Day per annum.
• Cash Wellbeing Healthcare Plan (optical, dental, therapy and more).
• Auto Enrolment Pension Plan.
• Death in Service Cover.

Closing Date: 9am, Wednesday 5th November 2025 (We reserve the right to close this vacancy early)

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position. Successful applicants will need to obtain business insurance for their own vehicle.

We are an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability Confidence Scheme employer and will guarantee an interview to disabled applicants who meet all the essential criteria.

We encourage applications from all abilities and backgrounds, and welcome candidates from groups currently underrepresented in the workforce.

JOB REF: AWDO-P13971