Support Worker - Hounslow Reach

Thames Reach; City Of London; On-site; GBP 32,000; Full time

Job summary

A leading homeless support organization seeks a Support Worker for Hounslow Reach. You will assist individuals experiencing homelessness, deliver quality support, and work flexibly with outreach teams in London. Strong interpersonal skills and an understanding of homelessness are essential. Benefits include generous holiday, pension contributions, and development opportunities.

Benefits

Generous holiday allowance

Pension contributions

Career development opportunities

Wellbeing support

Life assurance

Discount benefits

Qualifications

• Experience in delivering effective support services to vulnerable people.
• Proven ability to build relationships with service users and colleagues.
• Capable of working independently while being accountable to management.

Responsibilities

• Improve service effectiveness ensuring high-quality outcomes.
• Support crisis intervention and conduct advice giving.
• Maintain relationships across teams to enhance service quality.
• Deliver support to clients with complex needs.

Skills

Strong understanding of support services

Establishing good working relationships

Independent working and communication

Understanding of homelessness issues

Job description

Role: Support Worker – Hounslow Reach

Salary: £31,908 per annum

Hours: 37.5 per week

Location: Hounslow

Closing date: 30/11/2025

Interview date: 09/11/2025

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment

About us

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role

We are looking for a Support Worker to join the Hounslow Reach team. The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

Responsibilities

• Contribute to the continual improvement of service effectiveness, ensuring that service users or internal customers receive a high-quality outcome-focused service
• Provide key-work, support any crisis intervention work, complete case recording, face to face work, group work, advice giving, advocacy and other interpersonal work
• Maintain good working relationships with colleagues in other Thames Reach teams as appropriate
• Contribute to the provision of timely and accurate information, reports, and analysis
• Deliver support to a caseload of clients with complex and multiple support needs
• Contribute to the meeting of the targets in the areas of Education, Training and Employment / move on of the service users, maximising service user involvement /and other Key Performance Indicators

Qualifications

• Strong record and good understanding of the issues involved in delivering effective support services to a range of vulnerable people
• Experience in establishing good working relationships with service users, colleagues, other
• Experience in working independently using own initiative whilst remaining accountable to line management and communicating effectively as part of a team
• An understanding of a range of approaches to case working including key working with service users and the implementation of different agendas, such as personalisation
• An understanding of homelessness and the impact on the lives of individuals and a depth of understanding of the needs and aspirations of homeless people which is based either on your own personal experience of being homeless or professional work or voluntary experience

Benefits

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata)
• Pension – we contribute 6.5% to your pension when you contribute 1.5%
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL
• Life assurance – four times your annual salary and critical illness cover
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre‑employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

For further information please contact, Folasade Babade, Lead Manager at [e-mail]