Support Worker HCC622637

Hampshire County Council; Basingstoke; On-site; GBP 301,000; Full time

Job summary

A local council service provider in Basingstoke is seeking a Residential Services Support Officer. This role involves delivering exceptional care to adults with learning disabilities, collaborating with families, and maintaining detailed records. Candidates should have experience in client support, demonstrate empathy, and possess strong communication skills. The position requires shift work as it's a 24/7 service, offering a salary of £24,026 - £26,434 annually.

Benefits

Comprehensive induction programme

Support for personal development

Training towards senior-level opportunities

Qualifications

• Experience working with adults with learning disabilities and additional needs.
• Ability to demonstrate core values of patience, empathy, and compassion.
• Strong collaborative skills as a team player.

Responsibilities

• Provide exceptional physical and emotional care to ensure client comfort.
• Collaborate with families and professionals to create personalized care plans.
• Document communication and maintain detailed records of client progress.

Skills

Understanding client needs

Patience

Empathy

Communication skills

IT skills

Job description

Overview

Were privileged to work with some amazingpeople here at Hindson House.We provide arespite service for adults with learning disabilities and additional needs. As a Residential Services Support Officer youll provide personalisedsupport, so people can engage in a range of meaningful activities during theirstay with us.We want our short staybreaks to feel like a holiday, so we offer fulfilling activities both out inthe community and within our safe and comfortable environment.

Main duties of the job

• Deliver Exceptional Care: Be at the heart of providing the best physical andemotional care, ensuring our Service Users feel safe, comfortable and valued.You'll proactively observe and assess their health and well-being, actingquickly to support their needs.
• Collaborate and Innovate: Work with families, carers, colleagues and otherprofessionals to create and carry out personalised care plans. Your input willbe important in shaping the support we offer, ensuring it aligns with theindividual goals and wishes of each Service User.
• Communicate and Document: As shift leader, youll keep the lines of communicationopen and maintain detailed records that reflect the progress and needs of ourService Users. Your reports and case records will be vital in deliveringconsistent, high-quality care and ensuring everyone is on the same page.

What we’re looking for

• An understanding of the needs of the client group andhave experience working with them to achieve independence.
• Able to demonstrate the core values of patience, empathyand compassion.
• A team player with strong collaborative skills.
• Excellent communication skills for building positiverelationships with a diverse range of people, including clients, theirfamilies, carers, professionals and colleagues.
• Sound IT skills and able to accurately recordinformation.

About us

• Comprehensive induction programme with all necessarytraining.
• Great satisfaction from supporting people to get the mostout of their stay.
• Commitment to personal development, including support forQCF training.
• Preparation for future senior-level opportunities.

Working pattern

As this is a 24/7 service, you'll be requiredto work a shift pattern to respond to the demands of the service. Your workingpattern will include working every other weekend and a variety of shiftsincluding early, late, sleep-in shifts and bank holidays for which enhancementswill be paid in line with the HCC salary policy.

Job responsibilities

Please refer to the Candidate Pack for more information and details regarding this role.

Person Specification

Qualifications

• Please refer to the Candidate Pack for more information and details regarding this role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,780 to £30,564 a yearactual salary £24,026 - £26,434 per annum