Support Worker / Family, Children and Young Person Support Officer (AWDO-P14054) in Luton)

AWD online; England; On-site; GBP 25,000; Full time

Job summary

A community support organization in the UK seeks a Support Worker / Family, Children and Young Person Support Officer to provide vital support to families, children, and young people affected by domestic abuse. This role offers an opportunity to empower service users and ensures access to essential services like education and healthcare. Applicants should have relevant experience and qualifications, along with a commitment to equality and safeguarding.

Benefits

25 days annual leave plus Bank Holidays

Flexible working arrangements

Comprehensive health cover

Free health cover for children

24/7 GP advice line

Free counselling services

NHS prescription reimbursements

Exclusive retail and gym discounts

Monthly paid wellbeing hour

Qualifications

• Proven experience working with vulnerable children, families, and young people.
• Understanding of safeguarding procedures and child protection responsibilities.
• Commitment to equality, diversity, and anti-discriminatory practice.

Responsibilities

• Assist women, children, and young people affected by domestic abuse.
• Ensure children access local schools and healthcare services.
• Support parents in addressing parenting and behavioural challenges.

Skills

Experience with vulnerable children and families

Knowledge of domestic abuse impact

Understanding of safeguarding procedures

Excellent communication skills

Ability to work independently

Education

Level 3 qualification in Social Care

Job description

Support Worker / Family, Children and Young Person Support Officer

A rewarding opportunity to provide vital support to families, children, and young people affected by domestic abuse. This role offers a chance to make a meaningful impact, empowering service users to rebuild their lives in a safe and supportive environment.

If you’ve also worked in the following roles, we’d also like to hear from you: Family Support Worker, Children and Families Practitioner, Refuge Support Officer, Domestic Abuse Worker, Youth Support Officer

IMPORTANT INFORMATION: Due to the sensitive nature of this role, we will be considering female applicants only, in accordance with the provision of the Occupational Requirement (Equality Act 2010, Schedule 9, Part 1).

SALARY: £24,948 per annum + Benefits

LOCATION: Luton, Bedfordshire, East of England

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 Hours per Week

JOB OVERVIEW

We have a fantastic new job opportunity for a Support Worker / Family, Children and Young Person Support Officer to provide person-centred, trauma-informed support to families and children affected by domestic abuse.

As a Support Worker / Family, Children and Young Person Support Officer you will deliver compassionate and practical assistance, helping families in refuge and community settings access education, healthcare, and wellbeing support.

The Support Worker / Family, Children and Young Person Support Officer will also coordinate group activities, liaise with partner agencies, and ensure safeguarding responsibilities are met — promoting safety, resilience, and empowerment for women and children.

DUTIES

• Provide Support and Advocacy: Assist women, children, and young people affected by domestic abuse in refuge and community settings
• Facilitate Access to Education And Health: Ensure children access local schools and healthcare services promptly
• Empower Parents: Support parents in addressing parenting and behavioural challenges
• Plan and Deliver Activities: Organise engaging group sessions and events to enrich children’s experiences
• Maintain Accurate Records: Ensure all support activities and outcomes are documented
• Coordinate Volunteers: Work with volunteers to enhance the delivery of support services
• Liaise With Agencies: Collaborate with partner organisations to achieve the best outcomes for service users
• Safeguarding: Identify and report safeguarding concerns, following the organisation’s safeguarding policies
• Helpline and Cover: Provide occasional helpline cover and assist team members where required
• Promote Continuous Improvement: Participate in feedback and reflective sessions to improve service delivery

CANDIDATE REQUIREMENTS

ESSENTIAL

• Proven experience of working with vulnerable children, families, and young people in a support capacity
• Knowledge of the impact of domestic abuse on children and families
• Understanding of safeguarding procedures and child protection responsibilities
• Level 3 qualification or above in Social Care, Health Care, or Community Work
• Excellent communication and relationship-building skills
• Ability to work independently and as part of a multi-disciplinary team
• Commitment to equality, diversity, and anti-discriminatory practice
• Valid driving licence and access to a car for business use

DESIRABLE

• Experience working in domestic abuse, social care, or family support services
• Knowledge of current government initiatives and relevant legislation
• Ability to facilitate group sessions and deliver presentations to external organisations

BENEFITS

• 25 days annual leave plus Bank Holidays
• Flexible working arrangements
• Comprehensive health cover (including dental, optical, physiotherapy, chiropractic, and more)
• Free health cover for children under 18
• 24/7 GP advice line and virtual doctor service
• Free counselling (24/7 hotline, up to six sessions, and clinical supervision)
• NHS prescription reimbursements
• Personal accident cover (including dental trauma)
• Exclusive retail, gym, tech, and travel discounts
• Birth & Adoption Grant for life event support
• Monthly paid wellbeing hour
• Supportive team culture and professional development opportunities

This role requires a DBS check.

Due to the sensitive nature of this role, only female applicants will be considered in accordance with the Occupational Requirement (Equality Act 2010, Schedule 9, Part 1).

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14054