Support Worker - Crisis Home Treatment Team

NHS; Telford; On-site; GBP 21,000 - 25,000; Full time

Job summary

A healthcare organization is looking for a Band 3 Support Worker in Telford to provide care and support to young service users with mental health needs. Responsibilities include supporting recovery, managing care plans, and collaborating with the multidisciplinary team. Suitable candidates will have experience in mental health and safeguarding concerns. The role emphasizes communication and professionalism in various community settings.

Benefits

Training and developmental opportunities

Career development

Qualifications

• Experience of working with young people with mental health needs.
• Familiarity with safeguarding concerns and protocols.
• Experience in community settings under supervision.

Responsibilities

• Support service-users with mental health needs.
• Communicate service-users' health status to care team.
• Work collaboratively to develop care plans.
• Identify and report risks to senior colleagues.

Skills

Communication with service-users

Maintaining professional boundaries

Risk identification and minimization

Collaboration with multi-disciplinary teams

Education

Health and Social Care level 2

Health and Social Care level 3

Safeguarding training

Job description

Go back Midlands Partnership NHS Foundation Trust

Support Worker - Crisis Home Treatment Team

The closing date is 18 December 2025

BeeU provides emotional wellbeing and mental health services for children and young people (ages 0 to 25) in Shropshire, Telford and Wrekin

We are looking to recruit a Band 3 Crisis Home Treatment Support Worker who can provide support, and spend therapeutic time with an allocated group of service users with mental health needs.

You will promote service‑users recovery and to assist them to maintain their place in the community or manage transitions between services.

You will work alongside the Shift Co‑ordinator/ Lead Professional to assess, plan, implement and evaluate individualised care plans.

You will be responsible for the provision of planned recovery focused care working with a defined caseload. You will be expected to work collaboratively with other Trust services to provide seamless care for service‑users on defined care‑pathways.

In return as a Trust we offer a range of training and developmental opportunities.

Main duties of the job

• Communicates with service‑users and carers, all members of the multi‑disciplinary team and staff in external agencies using a variety of methods including Information Technology.
• Regularly reports and effectively communicates service‑users health status and care aims in care records and verbal reports to care‑co‑ordinators and other members of the multi‑disciplinary team. Relates appropriately with service‑users, carers, colleagues and others – at all times maintaining professional boundaries.
• At all times ensures that own actions support the equality, diversity, rights and responsibilities of individuals.
• Identifies, minimises and reports risks of danger, harm and abuse to senior colleagues.
• At all times minimises risks to self by undertaking safe working practices whilst regularly working under remote supervision in community settings.
• At all times works within agreed and established Trust policy and operational procedures.

About us

Come and work with us at our award‑winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke‑on‑Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non‑clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Job responsibilities

For further information relating to this vacancy please refer to the attached job description and job specification.

Person Specification

Experience

• Experience of working with young people with mental health
• Experience of working with young people
• Experience of working with safeguarding concerns

training

• Health and Social Care level 2, level 3
• safeguarding training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust