Support Worker (Complex Needs)

Eden Futures; Cowling; Hybrid; GBP 28,000; Full time

Job summary

A supportive care organization is seeking Specialist Support Workers in Cowling, England. This role focuses on aiding individuals with complex needs to achieve greater independence in their daily lives. Responsibilities include providing emotional support, ensuring safety, and helping service users manage their activities and care needs. The ideal candidate will have experience in care and a passion for fostering independence. Flexible working hours and attractive benefits like additional holidays and continuous development opportunities are provided.

Benefits

Flexible working hours

Continuous learning and development

Bonus through refer-a-friend scheme

Health cashback and pension scheme

Discount schemes including Blue Light

Qualifications

• Previous experience in care is preferred.
• Ability to provide emotional support to service users.
• Capacity to remain positive in challenging situations.

Responsibilities

• Support service users to live independently in the community.
• Ensure safety and welfare of individuals.
• Maintain communication with service users' support circles.

Skills

Previous experience supporting individuals with complex needs

Caring and compassionate

Teamwork and initiative

Job description

Position Overview

We are recruiting Specialist Support Workers to join the team across our Supported Living Services, supporting individuals with more complex needs to become independent in the community, helping them to live as independently as possible.

Responsibilities

• Support service users to lead a full and active life in line with their wishes and choices, considering their assessed needs and individual support and care plans, participating in the development of plans where applicable.
• Support individuals to stay safe, taking appropriate action to safeguard their welfare and protect them from abuse wherever possible.
• Provide emotional support when needed, maintaining a person‑centred approach.
• Support service users to participate in chosen social activities and services in their community, manage their finances and medication responsibly, help with practical tasks around the home, and respectfully support with personal care, hygiene and healthcare.
• Be an informal point of contact for those in the service users circle of support (e.g. Families and Social Workers).
• Accurately report and record any issues related to the care and support of our Service Users to monitor their health and wellbeing.
• Comply with Health and Safety regulations and have regard for the Health, Safety and Welfare of others.

Qualities We Value

• Ideally you will have previous experience supporting individuals with complex needs, or previous experience working in care, and we will provide specific training to enable you to deal with their needs and to support people living in our services.
• Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible.
• Understand that there will be challenging days, but able to remain positive in those situations and recognise the impact of the work.
• You enjoy working as part of a team as well as using your own initiative, and have a willingness to support your colleagues when needed.

About Eden Futures

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs. Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.

Our overall aim as an organisation is to provide a high‑quality service that empowers Service Users to lead normal lives, and to be the provider of choice. Our purpose is our people, our culture is Platinum! Eden Futures has been awarded Platinum accreditation by Investors in People – the highest level of recognition an organisation can achieve. Investors in People look for more than just performance – they look for purpose, trust, continuous improvement, and a genuine commitment to wellbeing. We look for companies where:

• Leadership is people‑centric and values‑driven
• Learning and development are embedded in everyday work
• Engagement is measured, acted on, and constantly improved
• Values are not just written – they’re lived
• Innovation, inclusion, and giving back are part of the culture

At Eden Futures we are a true people’s organisation. The award shows that we truly live up to it. Our people are the heart of our company. This accreditation reflects how we lead, how we support one another, and how we’ve built a culture where every voice matters. We are committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We are an inclusive employer and ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974.

Pay & Benefits

• Hourly rate £12.46, or £27,199.92 annually based on a 42 hour working week. The salary shown is as a per annum equivalent for illustrative purposes only.
• We are flexible regarding full or part‑time hour contracts. We also consider candidates who may be looking for bank shifts. Shifts vary across days, nights and weekends, offering you the flexibility to work around commitments you may already have.
• Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.
• Benefits include:
  • Take your birthday off plus 5.6 weeks of holiday – increasing with service (pro‑rated for part‑time employees).
  • Free DBS check.
  • Continuous learning & development opportunities – including access to bespoke training, apprenticeships in Health & Social Care, and business and leadership & management.
  • Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme.
  • Health cash back and pension scheme.
  • Eligible for £500 bonus through our refer‑a‑friend scheme (unlimited referrals).
  • Enhanced pay for maternity or paternity leave.
  • Blue Light discount scheme.
  • Eligibility for Costco membership.