Support Worker - BANK

Eden Futures; Shrewsbury; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Bank contract

Refer-a-friend bonus

Job summary

Eden Futures is recruiting Bank Support Workers to help adults with learning disabilities, autism, and mental health needs in Shrewsbury. You’ll support individuals in their own homes, helping them lead independent lives and participate in activities within the community.

We value you and offer development pathways, training, and recognition programmes. A driving licence is essential for this role, and the position is paid at £12.75 per hour on a Bank contract, with a £500 refer-a-friend bonus.

Qualifications

• Caring and compassionate, with a genuine desire to help our service users.
• Full UK driving licence is essential for this role.
• We recruit by values and support growth and development.

Responsibilities

• Support service users to lead a full and active life in line with their wishes and plans.
• Safeguard service users and report concerns promptly.
• Provide emotional support with a person-centred approach.
• Assist with personal care, daily tasks, finances and medication as needed.
• Be an informal point of contact for families and social workers.
• Record and report any issues to monitor health and wellbeing.
• Comply with Health and Safety regulations and promote welfare.

Skills

Caring

Team player

Positive attitude

Driving licence

Job description

Job Introduction:

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.

We are recruiting Bank Support Workers to join the team across our Supported Living services, supporting individuals in their own home in Shrewsbury, helping them to live as independently as possible.

But at Eden Futures, we're more than a supported living provider - we're a true people's organisation. In 2025, we were honoured with Investors in People Platinum status, and that achievement reflects our deep commitment to culture, collaboration, and giving our staff a real career in care.

When you join us, you'll discover genuine opportunities to grow. Whether through e-learning, face-to-face training, or your own tailored development plan, we support you every step. We're proud to offer pathways like the Care Certificate and apprenticeships - real chances to make a difference in people's lives.

If you're new to care and support, that's okay! We're looking for people who share our values, because that's what matters most. We hire for values first, skills second. And in our Support Worker roles, we give you interview questions in advance - because we want you to shine as your authentic self. That's what matters to us.

Oh, and we love celebrating our teams! From annual Care Awards to monthly staff recognition, and long-service milestones, we ensure you feel valued. We're an employer people want to stay with.

*Roles are paid at an hourly rate of £12.75 on a Bank contract.

Once you join us, you'll also be eligible for our £500 bonus through our refer a friend scheme (unlimited referrals)!

Please note: Eden Futures are unable to offer sponsorship for this position

Main Responsibilities:

• Support service users to lead a full and active life in line with their wishes and choices, considering their assessed needs and individual support and care plans, participating in the development of plans where applicable
• Support individuals to stay safe, taking appropriate action to safeguard their welfare and protect them from abuse wherever possible
• Provide emotional support when needed, maintaining a person-centred approach
• Support service users to participate in chosen social activities and services in their community, manage their finances and medication responsibly, help with practical tasks around the home, and respectfully support with personal care, hygiene and healthcare
• You will be an informal point of contact for those in the service users circle of support (e.g. Families and Social Workers)
• Accurately report and record any issues related to the care and support of our Service Users to monitor their health and wellbeing
• Comply with Health and Safety regulations and have regard for the Health, Safety and Welfare of others

The Ideal Candidate:

• Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible
• We understand that not everyone has experience of working in the care sector, and that's why we recruit individuals based on their values
• Ability to remain positive when there are challenging days - you have the chance to positively influence how someone feels and that is no small thing
• You'll enjoy working as part of team as well as using your own initiative, and have a willingness to support your colleagues when needed
• A full UK Driving licence is essential for this role

About The Company:

Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.

Our purpose is our people, our culture is Platinum!

Eden Futures has been awarded Platinum accreditation by Investors in People - the highest level of recognition an organisation can achieve. To become a Platinum organisation, Investors in People look for more than just performance - they look for purpose, trust, continuous improvement, and a genuine commitment to wellbeing. They look for companies where:

• Leadership is people-centric and values-driven
• Learning and development are embedded in everyday work
• Engagement is measured, acted on, and constantly improved
• Values are not just written - they're lived
• Innovation, inclusion, and giving back are part of the culture

At Eden Futures, we often say we're a true people's organisation, and this award shows that we truly live up to it. Our people are the heart of our company. This accreditation reflects how we lead, how we support one another, and how we've built a culture where every voice matters.

Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We are an inclusive employer and make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974.

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered 'protected'. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. It's a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.