Support Worker (Bank)

UK Addiction Treatment Centres; Halstead; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading alcohol & drug rehab provider in Halstead is seeking a Support Worker (Bank) to offer vital support to clients in a compassionate manner. In this role, you will create recovery plans, assist with daily living skills, and ensure medication compliance. The position offers a competitive hourly wage and the satisfaction of making a significant difference in the lives of those struggling with addiction. Join a dedicated team that values employee input and development.

Benefits

Supportive PDP

Training and development opportunities

On-site parking

Blue Light Card - discounts

Employee of the month vouchers

Wellness programme

Mental Health First Aiders

Employee appreciation days

Qualifications

• Good organisational skills and time management skills.
• Good verbal and written communication skills.
• Ability to work on own initiative and as part of a team.
• Competent in Word, Outlook, and Excel.
• Ability to undertake lone-working safely.
• Ability to negotiate and influence effectively.
• Ability to develop and review risk management plans.
• Capacity to handle intense situations.

Responsibilities

• Provide advice and support to clients.
• Work with clients on recovery plans.
• Ensure adherence to the program’s rules.
• Support clients with medication.
• Assist with daily living skills.
• Oversee effective intake and discharge interventions.
• Maintain accurate client records.

Skills

Good organisational skills

Time management skills

Verbal communication skills

Written communication skills

Teamwork

Competent in Word, Outlook, and Excel

Ability to negotiate

Empathy

Customer service skills

Job description

Support Worker (Bank)

£12.21 per hour
Zero Hours Contract
Sanctuary Lodge, Halstead, Essex, CO9

Do you have a passion to help people? Come and work for The UK's leading Alcohol & Drug Rehab provider. As a Support Worker (Bank) at our centre in Halstead, the benefits are endless. You will have endless job satisfaction, and make a difference to people's lives. You can be a support system for others, and your presence will have a huge impact! If you're looking for a new, exciting role, why not apply to join us? We pride ourselves on having a great team of dedicated addiction specialists, and provide a safe place to heal and feel secure with the best possible care and treatment.

Benefits

• Supportive PDP
• Training and development opportunities
• On-site parking
• Blue Light Card - discounts at thousands of retailers
• Employee of the month vouchers (delegating up to £100 per month)
• Wellness programme (24/7 BUPA counselling support)
• Mental Health First Aiders
• We host employee appreciation days!

Main duties of the Support Worker (Bank)

• Provide advice, information and support to clients including referral to aftercare services that focus on maintaining an abstinent lifestyle.
• Work with clients to produce appropriate and achievable recovery plans to help them address their identified needs.
• Ensure clients observe the programme’s rules and support the manager in investigating and taking action where these may have been breached including substance testing.
• Support clients with the prompting of their medication, conduct accurate and timely medication audits and maintain accurate medication records.
• Assist in the day-to-day operation of services by working with clients, enabling them to cope with practical aspects of daily living (life skills, benefits, housing).
• Ensure residents attend external appointments in line with their care plan by supporting them to access transport or accompanying them if necessary.
• Oversee and/or conduct effective intake, assessment and discharge interventions.
• Assist the therapeutic team to carry out accurate, complete and timely risk management planning and reviews in conjunction with external third parties where appropriate.
• Undertake all duties and responsibilities in accordance with company policies, procedures, protocols, guidelines, standards; good professional practice and the company’s QA strategy, CQC and other regulatory requirements, relevant legislations, all legal and contractual obligations.
• Oversee the maintenance of accurate client records and databases and provide statistics for management and to assist with service evaluation in a timely fashion.
• Assist in the transfer of individuals between agencies and services.

Essential criteria

• Good organisational skills and time management skills.
• Good verbal and written communication skills at all levels.
• Ability to work on own initiative and as part of a team.
• Competent within the demands of the role in Word, Outlook and Excel.
• Ability to undertake lone-working safely and effectively.
• Ability to negotiate and influence effectively in terms of professional boundaries.
• Ability to develop and review risk management plans.
• Ability to express empathy and a non-judgemental attitude with a calm, caring approach.
• Capacity to handle intensive and pressurised situations.
• Strong customer service skills.