Support Worker

Citizens Advice Wirral; Wirral; Hybrid; GBP 12,000 - 18,000; Part time

Job summary

Citizens Advice Wirral is seeking an Administration Support Worker for a hybrid role in Wirral. This junior position focuses on delivering administrative support across projects, handling communications, coordinating volunteers, and assisting with publicity and social media publication.

The role requires engagement with clients and partners, plus occasional out-of-hours events. You will support the team with minutes, reception duties, and safeguarding procedures, while maintaining data

Qualifications

• Ability to write clearly and accurately.
• Experience handling multiple tasks and meeting deadlines.
• Familiar with Google Suite and basic admin processes.
• Experience working with volunteers and service users.
• Awareness of data protection regulations.

Responsibilities

• Carry out administrative tasks to aid project delivery.
• Manage correspondence including typing, scanning and filing.
• Phone clients to book appointments and triage assessments.
• Assist with confidential financial and HR data input.
• Communicate with clients, staff, volunteers and external organisations.
• Support Communications Officer to publish materials on social media.
• Supervise volunteer support workers and conduct appraisals.
• Attend meetings and take minutes.
• Provide reception duties at venues.
• Carry out fire marshal and first aid duties.
• Ensure Data Protection training and health & safety compliance.
• Report safeguarding concerns.
• Attend out of hours events and fundraising.
• Carry out other tasks to support service delivery.

Skills

Clear writing

Communication

Multitasking

Numeracy

Independent work

Volunteer coordination

Data protection

Digital literacy

Tools

Google Suite

Job description

Employment Type Part time Required to work Fridays

Location Hybrid ·Wirral, UK Combination of home working and Wirral venues

Team Support Worker

Seniority Junior

Job Description

To provide a range of administrative support for a range of projects across the organisation. The post holder will:

Carry out administrative tasks to aid the delivery of projects and services

Undertake a range of correspondence activities across the wider organisation including dealing with post and correspondence, typing, scanning, copying and filing, in accordance with established systems and procedures.

Phone and engage with clients to book appointments, carry out triage assessments, assess the outcomes of their involvement with the service.

Assist with the input of confidential financial and human resources information.

Communicate with clients, staff, volunteers and external organisations using email, telephone, webchat, social media, and other digital methods.

Support the Communications Officer to create publicity materials including posters, other ad hoc publications and to publish information on our social media channels

Support and line managing volunteer support worker including carrying our their supervision and appraisal sessions

Undertake training to ensure that knowledge and skills are maintained.

Prepare for, attend and take meeting minutes.

Support the wider Support Worker team, with reception duties at our venues

Carry out fire marshall and first aid duties

Ensure Data Protection and other mandatory training is completed on an annual basis.

Ensure all work conforms to Citizens Advice Wirral's systems and procedures.

Demonstrate a commitment to the aims and policies of Citizens Advice

Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Recognise the importance of safeguarding procedures within the organisation. Ensure that any concerns, disclosures or allegations of abuse are immediately reported, following the correct procedure.

To attend occasional out of hours events in conjunction with the work of Citizens Advice Wirral and participate in fundraising activities.

Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

PERSON SPECIFICATION

JOB TITLE

ADMINISTRATION SUPPORT WORKER

NOTE TO APPLICANTS

Whilst all criterions below are important, those under the essential heading are the key requirements. You should pay particular attention to these areas and provide evidence of meeting them. Failure to do so may mean that you will not be invited for interview

To provide a range of administrative support for a range of projects across the organisation. The post holder will:

• Carry out administrative tasks to aid the delivery of projects and services

• Undertake a range of correspondence activities across the wider organisation including dealing with post and correspondence, typing, scanning, copying and filing, in accordance with established systems and procedures.

• Phone and engage with clients to book appointments, carry out triage assessments, assess the outcomes of their involvement with the service.

• Assist with the input of confidential financial and human resources information.

• Communicate with clients, staff, volunteers and external organisations using email, telephone, webchat, social media, and other digital methods.

• Support the Communications Officer to create publicity materials including posters, other ad hoc publications and to publish information on our social media channels

• Support and line managing volunteer support worker including carrying our their supervision and appraisal sessions

• Undertake training to ensure that knowledge and skills are maintained.

• Prepare for, attend and take meeting minutes.

• Support the wider Support Worker team, with reception duties at our venues

• Carry out fire marshall and first aid duties

• Ensure Data Protection and other mandatory training is completed on an annual basis.

• Ensure all work conforms to Citizens Advice Wirral's systems and procedures.

• Demonstrate a commitment to the aims and policies of Citizens Advice

• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

• Recognise the importance of safeguarding procedures within the organisation. Ensure that any concerns, disclosures or allegations of abuse are immediately reported, following the correct procedure.

• To attend occasional out of hours events in conjunction with the work of Citizens Advice Wirral and participate in fundraising activities.

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

PERSON SPECIFICATION

JOB TITLE

ADMINISTRATION SUPPORT WORKER

NOTE TO APPLICANTS

Whilst all criterions below are important, those under the essential heading are the key requirements. You should pay particular attention to these areas and provide evidence of meeting them. Failure to do so may mean that you will not be invited for interview

ESSENTIAL

CRITERIA

REQUIREMENTS

SKILLS, KNOWLEDGE, EXPERIENCE ETC.

1 Ability to write clearly and accurately, communicate effectively face to face, on the phone and digitally

2 Ability to and the flexibility to manage a varied workload, to prioritise tasks and meet deadlines

3 Ability to maintain established administration systems and records with a keen eye for detail

4 Ability to use a range of digital systems including Google Suite

5 Numeracy skills to effectively work within established systems

6 Ability to take a brief, ensuring tasks are understood and then work independently

7 Experience of working with volunteers and service users

8 An understanding of the Aims and Principles of Citizens Advice Wirral and a commitment to Equity and Diversity

DESIRABLE

CRITERIA

9 Experience of using social media platforms

10 Current First Aid at Work Certificate

Interview date: week commencing 30th November 2026

Interview location: Birkenhead, Wirral

Citizens Advice Wirral is part of the Disability Confident scheme. We're taking positive action by providing interviews to candidates who have a registered disability - provided they meet the minimum skills for the role. We'll ask you whether you are eligible when you apply, so if you'd like to be considered for this scheme, all you need to do is let us know in your application.

At Citizens Advice Wirral we seek to embrace emerging technologies and understand that Artificial Intelligence (AI) is increasingly part of everyday life. When we are recruiting, we use situationalquestions to assess a person's suitability for the role and so it's really important that we hear from the person themselves. With this in mind we screen responses to detect the presence of AI and where high levels of AI are detected we then downgrade the score. We therefore strongly encourage applicants to avoid the use of AI, or to use minimalAI input to avoid a detrimental effect on the shortlisting process. Please note that our screening tool will assess responses as 100% AI where an answer is written and then submitted to an AI tool for improvement.