Support worker

Tamfol; West of England; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Company pension

Employee assistance programme

Job summary

Hollywood Home in Brislington, Bristol, seeks compassionate and resilient Support Workers to provide day-to-day care for children with emotional and behavioural difficulties in a trauma-informed, Ofsted-registered home.

Role involves shifts across mornings, afternoons, sleep-ins and waking nights, with responsibilities spanning safeguarding, education access, daily living skills, record-keeping and participation in training.

Qualifications

• Previous experience in a childrens' residential home or young people supported accommodation
• Understanding of needs of children and young people with EBD
• Knowledge of safeguarding procedures and legislation
• Ability to work flexible shifts including sleep-ins and waking nights
• Strong communication and interpersonal skills
• Calm and professional under pressure
• Commitment to safeguarding and development of young people
• Enhanced DBS or willingness to obtain one
• Level 3 Diploma or equivalent preferred
• Experience with trauma-informed or therapeutic care approaches
• Driving licence preferred

Responsibilities

• Provide day-to-day care and emotional support to children and young people.
• Build positive relationships based on respect and empathy.
• Assist with daily living skills and access to education and health appointments.
• Implement care, risk and placement plans.
• Maintain safeguarding-first approach and report concerns.
• Attend meetings and communicate effectively with families and external agencies.
• Protect and promote wellbeing through trauma-informed approaches.
• Support family time, education, hobbies and community links.

Skills

Compassionate

Resilience

Strong communication

Flexible shifts

Right to work in the UK

Full UK driving licence

Trauma-informed care

Education

Level 3 Diploma for Residential childcare (Children and Young People) or equivalent

Willingness to work towards Level 3 qualification

Job description

Employer:Nudawn Housing & Support Services

Job Type:Part-time, Full-time

Work location:Bristol

Job Overview

Hollywood Home is an Ofsted-registered childrens' home based in Brislington, Bristol. We provide a safe, nurturing and structured home for children with Emotional and Behavioural Difficulties. Our approach is trauma-informed, relationship-based and child-centred, helping children to feel safe, develop resilience, build positive routines and achieve their full potential.

We are looking for compassionate, resilient, and dedicated Support Workers to join our team and make a real difference in the lives of the children we support.

Role Purpose

As a Support Worker at Hollywood Home, you will play a central role in providing day-to-day care, support, and positive guidance to children and young people with EBD. You will work as part of a close-knit team under the supervision of the Registered Manager, contributing to a therapeutic, safe and loving home environment in line with Ofsted standards and relevant legislation.

Key Responsibilities

Care & Support

• Provide consistent, high-quality care and emotional support to children and young people.
• Build positive, trusting relationships with young people based on respect and empathy.
• Support young people with daily living skills including personal hygiene, cooking, and household tasks.
• Assist young people in accessing education, health appointments, and community activities.
• Implement individual care plans, risk assessments, and placement plans in accordance with the child's needs.

Safeguarding & Welfare

• Maintain a safeguarding-first approach at all times in line with the Children Act 1989, Working Together to Safeguard Children 2026, and Hollywood Home's own safeguarding policy.
• Report and record any safeguarding concerns promptly and in accordance with organisational procedures.
• Participate in safeguarding training and keep knowledge current regarding county lines, exploitation, and other vulnerabilities.
• Support the Registered Manager in maintaining compliance with Ofsted requirements and regulatory frameworks.
• Promote positive behaviour using trauma-informed, restorative and PRICE-informed approaches, including de-escalation and safe boundaries.
• Support children to maintain family time, friendships, education, hobbies and positive community links, in line with their care plan and risk assessments.

Record Keeping & Communication

• Maintain accurate, timely, and professional records including daily logs, incident reports, and handover notes.
• Attend team meetings, supervision sessions, and relevant training as required.
• Communicate effectively with colleagues, professionals, families, and external agencies in the best interests of the young people.
• Contribute to placement reviews and care planning meetings when appropriate.

Shift Responsibilities

• Morning shifts: Support young people with wake-up routines, breakfast, and preparation for education or activities.
• Afternoon shifts: Engage young people in structured activities, homework support, and evening routines.
• Sleep-in shifts: Be available overnight to respond to any needs or incidents, ensuring the safety and welfare of all young people in the home.
• Waking night shifts: Remain awake throughout the night to actively monitor and support young people as required.

Qualifications

• Previous experience working in a childrens' residential home or young people supported accommodation setting
• Understanding of the needs of children and young people with EBD
• Knowledge of safeguarding procedures and relevant legislation
• Ability to work flexible shifts including sleep-ins and waking nights
• Strong communication and interpersonal skills
• Ability to remain calm and professional in challenging situations
• Willingness to work towards Level 3 qualification if not already held (support provided)
• Commitment to the safeguarding, wellbeing, and development of young people
• Enhanced DBS clearance (or willingness to apply)
• Right to work in the UK
• Level 3 Diploma for Residential childcare (Children and Young People) or equivalent
• Experience with trauma-informed or therapeutic care approaches
• Knowledge of county lines, child exploitation, and contextual safeguarding
• Full UK driving licence

Training & Development

Hollywood Home is committed to the ongoing professional development of all staff. You will receive:

• A comprehensive induction programme on joining the team
• Mandatory training including Safeguarding, First Aid, Trauma-informed practice, PRICE, Food hygiene, medication, Fire Safety etc
• Specialist training relevant to EBD, trauma-informed care, and therapeutic approaches
• Regular supervision and annual appraisals
• Support to achieve or progress towards a Level 3 Diploma in Health and Social Care

Safer Recruitment

Hollywood Home follows safer recruitment procedures. All appointments are subject to satisfactory references, enhanced DBS checks, right-to-work checks, employment history checks and suitability checks in line with safeguarding requirements.

• Company pension contribution
• Employee assistance programme consisting of Counselling services, Virtual GP appointments, structured therapy, Life and leadership coaching, menopause support, financial well-being coaching and shopping discount codes.

Hollywood Home is committed to safeguarding and promoting the welfare of children and young people.

This post is subject to an enhanced DBS check. We are an equal opportunities employer.