Support Worker

Salutem Care & Education; West Midlands; Sur place; GBP 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Employee assistance program

Flexible pay through Stream

Health benefits

Training and development

Résumé du poste

Phoenix House is a brand-new children’s home opening soon, joining Salutem Care & Education’s trusted network. A Support Worker role focuses on nurturing, trauma-informed care to help young people feel safe, valued and supported as they settle in.

You’ll collaborate with families, social workers and colleagues to support routines, education and activities, while safeguarding and record-keeping underpin daily practice.

Qualifications

• Caring, empathetic, and emotionally resilient.
• A calm, thoughtful communicator who can build trust quickly.
• Organised, reliable, and flexible.
• Passionate about supporting young people to overcome challenges and achieve their potential.
• Committed to working towards (or already holding) Level 3 Diploma in Residential Childcare (England).

Responsabilités

• Deliver personalised, trauma-informed care that meets the individual needs of each young person.
• Support daily routines, education, activities, and family contact.
• Build meaningful relationships through empathy, consistency, and effective communication.
• Contribute to key working sessions, handovers, and accurate record-keeping.
• Work collaboratively with colleagues, families, social workers, and other professionals.
• Undertake sleep-in shifts and flexible working hours to meet the needs of the home.
• Identify and report risks, safeguarding concerns, and opportunities for improvement.

Connaissances

Caring

Empathy

Emotional resilience

Calm communication

Organised

Flexible

Formation

Level 3 Diploma in Residential Childcare (England)

Description du poste

Phoenix House – Opening Soon! Join Our Team

Phoenix House is a brand-new children’s home opening soon, built on the successful ethos of our sister home, Henley House, proudly rated Outstanding by Ofsted. We’re bringing that same commitment, passion, and child‑centred care to this exciting new service.

At Phoenix House, young people will find more than a place to stay, they’ll find a place to grow, feel safe, and truly belong. Our approach is built on strong relationships, openness, and respect, ensuring every young person feels heard, valued, and supported.

We’re creating a warm, family‑like home powered by a dedicated team of compassionate, skilled professionals. Our staff will champion new ideas, drive positive change, and help build a nurturing environment where young people can thrive emotionally, socially, and personally.

If you want to be part of shaping a new home from the ground up and make a real difference in the lives of young people, Phoenix House is the perfect place to grow your career.

At Salutem Care and Education, we believe everyone deserves the opportunity to live the life they choose.

As one of the UK's leading providers of specialist care, education, and support services, we deliver life-changing outcomes for children, young people, and adults across England and Wales. From residential care and supported living services to schools and colleges, our teams work every day to help individuals achieve their ambitions, maximise their independence, and realise their potential.

We are proud to be recognised as a Top Employer United Kingdom 2026 and one of the Top 10 Global Inspiring Workplaces 2026—a reflection of our commitment to creating an environment where people feel valued, supported, and empowered to thrive.

About The Role

As a Support Worker, you will be part of a passionate and supportive team, providing consistent, nurturing care to young people with a range of emotional, social, and developmental needs. No two days are the same, from supporting daily routines and education, to outdoor activities and personal growth, your role will have a direct, positive impact on the lives of the young people in your care.

What You’ll Be Doing

• Deliver personalised, trauma-informed care that meets the individual needs of each young person
• Support daily routines, education, activities, and family contact
• Build meaningful relationships through empathy, consistency, and effective communication
• Contribute to key working sessions, handovers, and accurate record-keeping
• Work collaboratively with colleagues, families, social workers, and other professionals
• Undertake sleep-in shifts and flexible working hours to meet the needs of the home
• Identify and report risks, safeguarding concerns, and opportunities for improvement

About You

We’re looking for people who bring heart, dedication, and curiosity to their work. You’ll be:

• Caring, empathetic, and emotionally resilient
• A calm, thoughtful communicator who can build trust quickly
• Organised, reliable, and flexible
• Passionate about supporting young people to overcome challenges and achieve their potential
• Committed to working towards (or already holding) Level 3 Diploma in Residential Childcare (England)

Why Join Phoenix House?

When you join Phoenix, you have the opportunity to be apart of the core team that leads us to success and ensures that the young people have the best start to their new journey.

Our Values

Our values shape the way we work. We are Supportive, Ambitious, Loyal, Unique, Transparent, Engaging and Meaningful in everything we do.

Why Choose Salutem?

We want our people to feel supported, valued and able to thrive — both at work and outside of it.

Emotional Support

24/7 Employee Assistance, mental health resources, meditation apps and bereavement support.

Free online GP access, Health Cash Plan, Cancer Cover and menopause support.

Flexible pay through Stream, utility bill savings, MoneyHelper and Life Assurance.

Physical Wellbeing

Online workouts, Cycle to Work scheme, gym discounts and National Trust activities.

Training

You’ll receive training, ongoing support and opportunities to develop your skills and career in social care.

Safeguarding Commitment

At Salutem Care and Education, safeguarding is at the heart of everything we do. We are committed to protecting and promoting the welfare of the children, young people, and adults we support, and we expect all colleagues to share this commitment.

All appointments are subject to robust safer recruitment checks, including an enhanced Disclosure and Barring Service (DBS) check (including relevant barred list checks where applicable), satisfactory references, and any other pre-employment checks required for the role.

We are committed to creating a diverse and inclusive workplace and welcome applications from all suitably qualified candidates who share our values and commitment to making a positive difference.

We are committed to ensuring that safeguarding is a top priority. Therefore, in line with Keeping Children Safe in Education (KCSIE), we will carry out online searches on shortlisted candidates as part of our due diligence process.