Support Worker

Weise Employment; Torquay; On-site; GBP 10,000 - 40,000; Part time

Job summary

A specialized support services provider in Torquay is seeking a Support Worker for an ongoing temporary position in a Homeless Shelter. The role requires strong communication skills, the ability to handle vulnerable adults, and experience in security or hospitality. The candidate must be prepared to work 12-hour shifts, either days or nights, at short notice. Responsibilities include monitoring access, conducting safety checks, and supporting residents overnight. An Enhanced DBS Check is required for successful applicants.

Qualifications

• Ability to deal with vulnerable adults that may be stressed or have challenging behaviour.
• Experience with overnight security or hospitality.
• Willingness to work unsociable hours and at short notice.

Responsibilities

• Cover reception on a rota basis during days and nights.
• Be the first point of contact for residents during the night.
• Control access to the building and monitor CCTV.
• Record incidents and update logs.
• Deal with emergencies like fire and first aid.

Skills

Good Communication skills

Calm under pressure

Dealing with vulnerable adults

Teamwork

Understanding of safeguarding

Job description

Job Description

Support Worker - On-Going Temporary On-Ongoing post. £14.83 per hour, weekly paid. To work in a Homeless Shelter in Torquay. Hours are either 07:45 – 20:15 or 19:45 – 08:15

To cover for sickness and holidays on an Ad-Hoc bases.

To be successful in this role you will need the following :

• Good Communication skills
• Ability to be Calm under pressure, with good listening skills
• Ability to deal with vulnerable adults that may be stressed or have challenging behaviour
• Courteous and respectful with all visitors
• Able to work well in a team and independently
• Understanding of safeguarding and confidentiality
• Basic knowledge of mental health / substance misuse issues (desirable)
• Experience with overnight security or hospitality (essential)
• Willingness to work unsociable hours’ / shift patterns
• Be available to work a 12-hour shift at short notice

As a Support Worker you will be responsible for :

• Cover Reception on a rota basis Days / Nights
• Be the first point of contact for residents during the night
• Control access to the building and monitor CCTV
• Carry out hourly health & safety checks
• Record incidents, update logs, and complete reports
• Deal with emergencies (fire, first aid, contacting services)
• Undertake basic repairs / cleaning (e.g. changing light bulbs, clearing hazards)
• Support residents by listening and offering reassurance overnight
• Carry out room checks when required
• Handle neighbour complaints or concerns appropriately
• Ensure clear handover of information to day staff
• Participate in supervision, training, and team meetings

An Enhanced DBS Check will be carried out if successful in your application