Support Worker

AVS Newcastle ltd; Telford; On-site; GBP 23,000; Full time

Job summary

A healthcare provider in Telford is seeking a Support Worker to provide practical and emotional support to patients in the emergency department. Ideal candidates will possess strong communication skills, emotional resilience, and the ability to work in a fast-paced environment. This role offers competitive salary, flexible working options, and comprehensive benefits, including generous annual leave and a contributory pension scheme.

Benefits

36 days annual leave

Flexible working options

Contributory pension scheme

Career learning opportunities

Employee benefits platform

Cycle2Work scheme

Wellbeing support

Qualifications

• Experience in a hospital or busy care environment preferred.
• Calm and caring demeanor in distressing situations.
• Ability to work independently and follow care plans.

Responsibilities

• Assist patients with basic needs like meals and comfort.
• Provide emotional support to distressed patients.
• Help arrange safe returns home for patients.

Skills

Confidence in busy environments

Strong communication

Emotional resilience

Ability to assess needs

Building trust and reassurance

Job description

Location: Princess Royal Hospital, Telford
Salary: £22,932 per annum
Hours: 35 per week
Contract: Fixed term for 5 months

Could you be the calm, caring presence someone needs in their moment of crisis?
Are you ready to make a difference from the moment someone enters the emergency department? As a Support Worker, you'll be based in a hospital setting, offering practical and emotional support to patients, relatives and staff. You'll help patients return home safely, reduce the risk of readmission, and support them to live independently. Could you be the person who brings comfort, clarity and kindness when it's needed most?

What will a day in the life of a Support Worker involve?

• Assisting patients with mealtimes, refreshments and comfort items like blankets or pillows.
• Providing one‑to‑one support for patients with dementia, confusion or emotional distress.
• Offering bereavement support and signposting patients to further services.
• Helping to arrange patients' safe return home.

To be a successful Support Worker, what will you need?

• Confidence working in a busy hospital environment, especially in the emergency department.
• A caring, calm approach with strong communication and emotional resilience.
• The ability to assess needs, follow support plans and work independently.
• A natural ability to build trust and offer reassurance to people in distress.

Interested? The closing date for applications is 23:59 on Sunday 9th November 2025.

In Return For Your Commitment And Expertise, You'll Get

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders.