Support Worker

British Red Cross; Smethwick; On-site; GBP 25,000; Full time

Job summary

A leading humanitarian organization in the United Kingdom seeks a Support Worker to provide assistance for individuals discharged from hospital. The role involves offering practical and emotional support, responding to referrals from health professionals, and following personalized care plans. Candidates should have a full UK manual driving licence, the right to work in the UK, and strong interpersonal skills. The role includes flexible working arrangements and 36 days of annual leave, among other benefits.

Benefits

Flexible working arrangements

36 days annual leave

Pension scheme

Learning & Development opportunities

Wellbeing support

Discounts through Blue Light Card

Qualifications

• Full UK manual driving licence and willingness to drive service vehicles.
• Right to work in the UK.
• Basic IT skills and commitment to procedures.

Responsibilities

• Provide practical and emotional support including welfare calls and home visits.
• Assist adults after hospital stay to recover safely at home.
• Respond to referrals from clinicians and community health professionals.
• Assess needs and follow a personalised support plan.

Skills

Great people skills

Independent worker

Calm and confident approach

Job description

Support Worker – Assisted Discharge

Location: Midland Metropolitan University Hospital

Salary: £24,242.20 per annum

Hours: 37 per week

Contract: Fixed term contract for 12 months

Additional Requirement: Full UK manual driving licence held for a minimum of 2 years

Do you want to make a real difference to people’s lives the moment they leave hospital? Are you looking for a rewarding role that could kick start your career in the health and social sector? We’re looking for someone kind, reliable, and full of positive energy to join our Health and Care team as a Support Worker. If you’re the type of person who enjoys helping others feel safe and supported, you could make a real difference in someone’s life. No formal care experience? That’s okay. If you’re patient, thoughtful, and can make someone feel at ease, you’re exactly who we’re looking for.

As a Support Worker, you’ll be a lifeline for people who may be feeling vulnerable after a hospital stay. Whether it’s helping with shopping, checking in with a phone call, or simply being a friendly face, your support will help people live more independently. It’s more than just a job - it’s a chance to give back, grow your skills, and be part of a team that truly cares.

What will a day in the life of a Support Worker involve?

• Providing practical and emotional support, including welfare calls, shopping, and home visits.
• Supporting adults after a hospital stay to help them recover safely at home.
• Responding to referrals from clinicians and community health professionals.
• Assessing needs and following a personalised support plan for each service user.

To be a successful Support Worker, what will you need?

• A kind, calm and confident approach with great people skills.
• Right to work in the UK. Unfortunately we are unable to offer sponsorship for this role.
• The ability to work independently and as part of a team.
• A full UK manual driving licence and willingness to drive service vehicles.
• Basic IT skills and a commitment to following procedures.

Interested? The closing date for applications is 23:59 on Monday 29th December 2025.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders.