Support Worker

AVS Newcastle ltd; Reading; On-site; GBP 22,000 - 27,000; Full time

Job summary

A health service provider in Reading seeks a passionate Service Support Worker to provide practical and emotional support to service users. Responsibilities include assisting individuals after hospital stays and promoting independence. The ideal candidate will possess a full UK driving licence and knowledge of the health and social care sectors. The role offers flexible hours, competitive benefits, and opportunities for personal development.

Benefits

36 days annual leave

Pension scheme

Flexible working

Access to learning and development

Employee discounts

Mental health assistance

Collaborative team environment

Cycle2Work scheme

Interest-free commuting loan

Qualifications

• Full UK manual driving licence.
• Right to Work in the UK.
• Good knowledge of NHS and Social Care services.
• Ability to improve service quality.
• Professionalism in handling queries.
• Willingness to work flexible hours.

Responsibilities

• Provide practical and emotional support to service users.
• Enable early discharge for adults from hospitals.
• Respond to referrals from health professionals.
• Assess service users' needs and follow support plans.
• Assist with transportation for appointments.

Skills

Communication Skills

Empathy

Flexibility

Job description

Overview

Service Support Worker

Location: Royal Berkshire Hospital, RG1 5AN

Hours: 35 per week

Contract: Fixed Term Contract Until 31st March 2026

Salary: £22,932 per annum pro-rata

Driving Requirement: Full UK Driving Licence Held For A Minimum Of 2 Years

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?

We are looking for a passionate and enthusiastic person with great people skills to join our Health and Local Crisis Response service as a Service Support Worker. If you have a caring, patient, and helpful nature you could make a tangible difference to someones life. No professional experience? No problem. If you can make someone feel cared for and comfortable then youd be a perfect fit for us.

Our service support workers are a friendly face to someone who may be struggling to do things for themselves due to age, illness, or vulnerability. Youll allow people to enjoy healthier, more fulfilling lives. Not only will a career within Independent Living be rewarding, it can also provide extensive progression opportunities and allow you to build meaningful relationships with both colleagues and service users. Its not just a job, but an amazing way to give back to your community.

Responsibilities

• Providing practical and emotional support (telephone calls, welfare checks, shopping etc) and guidance to service users
• Providing reactive, focused, and flexible support to adults following a hospital stay to enable early discharge.
• Responding to referrals from Clinicians and Community Health Professionals
• Assess service users needs, complete and follow a support plan for the individual.
• Supporting service users in the weeks after hospital discharge or to prevent readmission.
• Taking someone to a hospital appointment that they otherwise couldnt get to or be picking up prescriptions and shopping.

Requirements / Qualifications

• Have a full UK manual driving licence.
• Right to Work in the UK. Unfortunately we are unable to offer sponsorship for this role.
• Have a good knowledge of services provided by the NHS and Social Care.
• Be able to make things great. You know how to improve service quality for the benefit of users.
• Be professional. You can deal with queries in a diplomatic and confidential manner.
• Love being flexible. Working hours out with the norm suits you.
• There is no personal care or administration of medication for this role.

Important dates

Closing date for applications is 16 October 2025 with interviews ongoing and may be before the closing date.

Help & support

Need help completing your application or supporting statement? Please read our useful "Candidate Application Guidance" document in the "Additional Information" link.

In Return For Your Dedication And Expertise, Youll Get

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

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