Support Worker

Suffolk County Council; Ipswich; On-site; GBP 28,000 - 34,000; Full time

Job summary

A local government authority in Ipswich is seeking a Support Worker to join the Enuresis Service team. The candidate will be responsible for supporting children with continence needs, implementing care plans, and working closely with families across Suffolk. This rewarding role requires a Level 3 qualification and experience in supporting children. This position offers flexible working options and a variety of career development opportunities.

Benefits

29 days annual leave (pro rata) and bank holidays

Local Government Pension Scheme membership

Flexible working options

Performance-related pay progression

Training and career development opportunities

Qualifications

• Relevant Level 3 qualification or equivalent experience.
• Experience supporting children and young people with Enuresis.
• Evidence of continued professional development.

Responsibilities

• Deliver assessments and reviews for children receiving continence products.
• Support the coordination of paediatric product provision.
• Provide mandatory continence training across Suffolk.
• Promote prevention and early intervention.

Skills

Experience working with children

Knowledge of continence needs

Strong communication skills

Ability to implement care plans

Education

Level 3 qualification or equivalent experience

Job description

Suffolk County Council

• Suffolk County Council
• Address: Allington Clinic, Ipswich, IP4 4ER with additional clinic in Hardwick Children's Centre, Bury St Edmunds IP33 2PW - Community Based
• Salary: £28,598 - £33,699 per annum (pro rata)
• Hours: 18.5 hours per week
• Contract: Permanent

Are you passionate about making a difference in the lives of children and young people with continence needs? Suffolk County Council is seeking a dedicated Support Worker to join our Enuresis Service team. If you have recent experience supporting children and young people with Enuresis and complex continence issues, and you’re looking for a rewarding role where you can have a real impact across Suffolk, this could be the opportunity for you. Working closely with families, you’ll help implement evidence‑based care plans, promote independence, and support continence management for children aged 5‑18 throughout the county (excluding Lowestoft and Waveney).

What you will be doing

As a Support Worker in the Enuresis Service, you will play a vital role in improving continence outcomes for children and young people across Suffolk. Your responsibilities will include:

• Delivering assessments and reviews for children receiving continence products, ensuring their needs are met effectively.
• Supporting the coordination of paediatric product provision and responding to continence‑related queries from Children and Young People services.
• Providing mandatory continence training across Suffolk.
• Promoting prevention, early intervention, and positive behaviour change through solution‑focused approaches.
• Managing and prioritising your own caseload, formulating and reviewing individual care plans, and developing resources to support their implementation.
• Supporting families to implement care pathways in line with clinical governance frameworks.
• Safeguarding children and young people through effective multi‑agency working, including participation in safeguarding meetings and contributing to assessment processes.

This role focuses on health promotion, early identification of needs, and achieving the best possible outcomes for children and young people. You’ll work closely with families to encourage behavioural changes that lead to healthier lifestyles, applying solution‑focused approaches to bring about meaningful improvements.

You will need

• A relevant Level 3 qualification or equivalent experience.
• Experience working with children and young people with Enuresis and other continence needs.
• Evidence of continued professional development.
• A genuine passion for learning and improving outcomes for children.

You can view a full list of requirements in the Job and Person Profile (Word).

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Susie Mawson (she/her) for a casual conversation. You can reach her by calling 07932 528486 or emailing [e-mail].

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click Apply Now to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

1. Tell us about your experience working with children and young people who have Enuresis and other continence needs. How have you supported their care and development?
2. Describe any training you’ve undertaken related to the assessment and treatment of bladder and bowel dysfunctions, and how this has contributed to your continued professional development.
3. Share your experience of working as a support worker within a team. What approaches have you found effective in developing your role and contributing to team success?
4. How do you ensure your practice is centred around the needs of children and young people? Please include an example where you demonstrated this in a team setting.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

Please note: Without a supporting statement, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [e-mail] or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 16 November 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

Benefits

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance‑related annual pay progression, in addition to an annual cost‑of‑living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).